Middlesex Community College Increases Student Engagement with BlackBeltHelp’s 24x7 IT Help Desk support
Lowell, MA, January, 2018: Middlesex Community College recently switched to BlackBeltHelp’s, a leading provider of premium quality help desk products and services in the US higher education industry, 24x7 IT Help Desk support. As a part of this collaboration, BlackBeltHelp will provide round-the-clock IT Help Desk support to Middlesex Community College.
Under this engagement, BlackBeltHelp’s skilled agents will provide Middlesex Community College with round-the-clock IT help desk support. This support will help the institution achieve its student success objectives and free up their IT staff to tend to other tasks.
BlackBeltHelp will perform the following functions for Middlesex Community College to provide its users an effortless experience:
» Immediate resolution of end users’ queries related to IT
» Escalate issues to on-site technicians in case they remain unresolved
» Round-the-clock IT support
Service Level Agreements Include Support for:
- General IT Scope of Support:
Network Connectivity, Productivity applications, Antivirus / Security utilities, Basic Operating System Support, Email, Password Reset, Browsers
- LMS Scope of Support:
Tier 1 LMS - Computer Related Issues, Course Navigation, Finding Grades
Tier 2 LMS -Issues Affecting Multiple Students, Editing Course Content, Class Roster Issues
About Middlesex Community College
Middlesex Community College is a public community college with two campuses located in Lowell and Bedford, Massachusetts, United States. Founded in 1970, Middlesex Community College has grown to become one of the largest community colleges in Massachusetts, with two distinct campuses, one in suburban Bedford and the other in the center of the city of Lowell. As of the 2014-2015 academic year, MCC has a total annual enrollment of more than 13,000 credit students and 7,000 noncredit students.