Press Releases

Misericordia University Selects BlackBeltHelp for 24x7 IT and LMS Help Desk Support


PA, 2021: We are proud to announce our partnership with Misericordia University to provide 24x7 IT and Blackboard® help desk support. The implemented services will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Misericordia University will also leverage the Simplify Platform to assist users with self-service options. These products will help the college in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost.

Benefits to the Misericordia University:

  • Removing student barriers to remote/online learning
  • Delivering cost-effective services
  • Expanding service and increasing efficiency


The scope of support includes: 

General IT

  • Network Connectivity  
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Canvas® LMS 

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses

About Misericordia University:

Misericordia University is a Catholic university in northeast Pennsylvania, founded by the Sisters of Mercy, that provides caring, motivated students with a challenging education. Students can choose from 37-degree programs in three Academic Colleges: Arts and Sciences; Health Sciences and Education; and Business. Total enrollment is currently more than 2,600 students, including full-time and part-time undergraduate and graduate students.
Misericordia University follows the values instilled by the Sisters of Mercy to provide high-quality, value-based education to whomever needs access to it. Therefore, more than 98 percent of the students receive some form of merit and need-based financial aid.



About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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