BlackBeltHelp - Mobile App
With BlackBeltHelp, your customers can access help desk using on mobile.
As day to day life increasingly becomes dependent upon mobile technology, it gets important to stay connected using handheld devices in campus environment as well. BlackBeltHelp Mobile App does precisely that by providing students, faculty, staff and alumni with instant access to features such as:
Easy access to events, course listings, library, news, emergency alerts, directory, calendar
Quick resolution to issues with computers & laptops, network connectivity, software applications, operating system, email & communication, printer & scanners, viruses removal, smart phones & tablet.
One stop-shop, where students can get round the clock support for queries related to:
- Financial Aid
- Admissions & Enrollment
Get a Price Quote and Perform Due-DiligenceSchedule a Demo Session
How it Works:
- Our IT Help Desk agents would get certified on your context so they can act as an extension to your existing team.
- You would forward calls to a local DID # for after hours, weekends and holidays.
- 30 Day Delivery Guarantee - We will turn this service on within 30 days or we will give you the services free for 1 year.
The Service Level Agreement associated with this service:
- First Call Resolution: 80%
- Average Speed to Answer Phone: 60 seconds
- Average Speed to Answer Email: 120 minutes