OneStop Support

What is BlackBeltHelp OneStop Support?

With the rapidly changing educational landscape, it has become necessary to create a streamlined experience for your students and better leverage your staff resources and technology. We, at BlackBeltHelp, understand your unique institutional challenges and provide integrated OneStop Support to help you address them.

We assist your staff in resolving challenges like growing service demands, student runaround and increased service wait-times by consolidating all your student services into OneStop Support. Our OneStop is designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes, build integrated ecosystems and leverage scalable data sets.

BlackBeltHelp OneStop Support

OneStop Support Platform Support Help Services Self-Help Mobile Apps Identity Management
  • Analytics
  • API Integrations
  • Helpdesk Support
  • Admin Panel
  • Student Panel
  • 24x7 Support
  • Smart Chat (*Powered by AI)

Why should you move to OneStop Support?

A truly integrated support experience is necessary to better assist the complex needs of today’s learners. Partnering with us ensures that your support ecosystem is uniquely designed to meet the diverse needs of your students and staff.

With our advanced ecosystem of integrated student support solutions, we help you integrate your siloed interactions into OneStop Support for better flow of data across institutional departments and create a truly student-centric support experience. Our OneStop Support keeps your students from standing in line and allows them to leverage self-service technology online.

Moreover, BlackBeltHelp’s data-driven, ‘one contact resolution’ support creates a streamlined experience for both - your students and faculty, alike.


Benefits of BlackBeltHelp OneStop Support
Centralized Support

Centralized Support

Bring all your support services at a single location, grant your end-users a single point access to them and reduce physical and virtual student runaround.

Self-Service

Self-Service

Allow your students to leverage self-service technology to resolve their elementary support issues and reduce your support costs and your staff’s workload.

Data-Driven Insights

Data-Driven Insights

Achieve student and institutional success with real-time analytics and reporting. Have critical insights into call volumes, student behavior, and levels of student satisfaction. Enable scalable and timely interventions to address the problem areas.

Cross-Departmental Flow of Information

Cross-Departmental Flow of Information

Allow academic advisors to see the bigger picture and support students in a more holistic manner.

High Student Satisfaction

High Student Satisfaction

Decrease the number of students dissatisfied about waiting in long lines for service. Improve first call resolution, average speed to answer. Delight your students. Generate more revenue for your institution.

AI-powered support

AI-powered support

Use AI-enabled resources to ensure the immediate resolution of your end-users’ support issues and reduced help desk costs.


Need to learn more about our OneStop Platform? Reach out to us on info@blackbelthelp.com or call us at (844) BLK BELT

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