OneStop Student Services

Help Services

Technology-Driven, Always-On, Centralized Student Services Support.

Today’s students are more complex, more diverse, and have higher expectations than ever before. They want 24/7 support that is personalized to their needs. To meet these demands, we enable Virtual One Stop service models. This model minimizes campus runaround and eliminates barriers for students - resulting in higher student satisfaction (>90%) and success outcomes. At the same time, this new model streamlines business processes and improves operational efficiency. The OneStop Help Desk enables students to get their admissions, registration, financial aid, student accounts, other enrollment management inquiries addressed 24/7 via phone, chat, web, email, and SMS/text.  This essential exceptional experience delivers:

i.    Ability to serve both distance and presence-based students with a highly personalized experience

ii.   Operate more efficiently while dramatically expanding access to 24/7 support

iii.  Resolve 90% of all student service inquiries in one interaction

iv.  Deliver 90% student satisfaction rates

v.   Provide personalized online self-help tools and apps

vi.  Proactively “nudge” students via text, voicemail, and phone to enable specific calls to action

Multi-Modal Support

Phone
Email
Chat
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By Department

IT Services

IT Services

We help higher education institutions scale gaps in service levels by providing round-the-clock hi-tech ERP, SIS, LMS support to cater to your students, faculty and staff’s unique needs.

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Admissions & Enrollment Support

Admissions & Enrollment

Ensure sustainable improvement in your service levels and enrollment rates with our highly specialized, AI-powered Admissions & Enrollment help desk services.

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Financial Aid Solutions

Financial Aid

With BlackBeltHelp’s AI-enabled financial aid solutions, anything simple starting with information on application process and deadlines to more complex inquiries such as eligibility, documentation and final award can be addressed within seconds.

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Student Retention

Student Retention

Gain actionable insights from your institutional data to drive your retention strategies. Re-engage at-risk students and guide them towards graduation. Ensure greater student retention and lower loan default rates.

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By User Type

Distance Learning Student

Distance Learning Student

Our distance learning student helpdesk services are designed to provide your distance learners with a seamless educational experience.

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Continuing Education Student

Continuing Education Student

With our 24x7 continuing education student help desk, we create a supportive learning environment for your continuing education students and ensure they have assistance whenever required.

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Traditional Resident Student

Traditional Resident Student

Whether it’s your laptop that you need assistance with or you are facing wireless connectivity issues, our 24x7 traditional resident student helpdesk support can help you resolve them.

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Commuter Student

Commuter Student

With our commuter student help desk services, we help students who live off-campus feel connected and stay informed.

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Staff

Staff

Ensure that your staff has access to support round the clock with our 24x7 institutional staff help desk services.

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Faculty

Faculty

Achieve operational efficiency with our tailored 24x7 faculty help desk services and reduce the widening gap between faculty expectations of service and the service levels.

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