Technology-Driven, Always-On, Centralized Student Services Support.
Today’s students are more complex, more diverse, and have higher expectations than ever before. They want 24/7 support that is personalized to their needs. To meet these demands, we enable Virtual One Stop service models. This model minimizes campus runaround and eliminates barriers for students - resulting in higher student satisfaction (>90%) and success outcomes. At the same time, this new model streamlines business processes and improves operational efficiency. The OneStop Help Desk enables students to get their admissions, registration, financial aid, student accounts, other enrollment management inquiries addressed 24/7 via phone, chat, web, email, and SMS/text. This essential exceptional experience delivers:
i. Ability to serve both distance and presence-based students with a highly personalized experience
ii. Operate more efficiently while dramatically expanding access to 24/7 support
iii. Resolve 90% of all student service inquiries in one interaction
iv. Deliver 90% student satisfaction rates
v. Provide personalized online self-help tools and apps
vi. Proactively “nudge” students via text, voicemail, and phone to enable specific calls to action