OneStop Student Services

Help Services

Technology-Driven, Always-On, Centralized Student Services Support.

BlackBeltHelp enables your institution to deliver a consistent student experience by centralizing service requests. We expand our hours of service to accommodate your learners’ diverse needs and reduce response times. Our highly trained customer service staff manages your end-users’ inquiries leveraging multi-modal responsiveness, AI-powered resources and knowledge-based capabilities.

Multi-Modal Support

Phone
Email
Chat
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By Department

IT Services

IT Services

We help higher education institutions scale gaps in service levels by providing round-the-clock hi-tech ERP, SIS, LMS support to cater to your students, faculty and staff’s unique needs.

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Admissions & Enrollment Support

Admissions & Enrollment

Ensure sustainable improvement in your service levels and enrollment rates with our highly specialized, AI-powered Admissions & Enrollment help desk services.

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Financial Aid Solutions

Financial Aid

With BlackBeltHelp’s AI-enabled financial aid solutions, anything simple starting with information on application process and deadlines to more complex inquiries such as eligibility, documentation and final award can be addressed within seconds.

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Student Retention

Student Retention

Gain actionable insights from your institutional data to drive your retention strategies. Re-engage at-risk students and guide them towards graduation. Ensure greater student retention and lower loan default rates.

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By User Type

Distance Learning Student

Distance Learning Student

Our distance learning student helpdesk services are designed to provide your distance learners with a seamless educational experience.

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Continuing Education Student

Continuing Education Student

With our 24x7 continuing education student help desk, we create a supportive learning environment for your continuing education students and ensure they have assistance whenever required.

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Traditional Resident Student

Traditional Resident Student

Whether it’s your laptop that you need assistance with or you are facing wireless connectivity issues, our 24x7 traditional resident student helpdesk support can help you resolve them.

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Commuter Student

Commuter Student

With our commuter student help desk services, we help students who live off-campus feel connected and stay informed.

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Staff

Staff

Ensure that your staff has access to support round the clock with our 24x7 institutional staff help desk services.

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Faculty

Faculty

Achieve operational efficiency with our tailored 24x7 faculty help desk services and reduce the widening gap between faculty expectations of service and the service levels.

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