BlackBeltHelp has 400 full time counseling and technical staff handling 600,000+ support requests per year in a 24x7x365 environment.
All resources are a blend of certified professionals or hands-on experience holder in providing support to higher education institutions. At one end technical HelpDesk staff is FERPA, ITIL, Six Sigma, CCNP, CCNA, A+, Network+, MCSE, MCITP, MCTS, ACSP & ACTC certified and on the other hand, Student services Help Desk staff are the best in customer care
- Creative problem solving skills
- First time fault resolution where appropriate
- Excellent customer service and communication skills
- Innovative to increase efficiency and reduce overall costs
- Compliance adherence & oversight