Our Experts

BlackBeltHelp has 400 full time counseling and technical staff handling 600,000+ support requests per year in a 24x7x365 environment.

We understand that each institution is different and requires special attention. Thus, we tailor our services depending upon what’s operation-critical for you.

Our talent pool consists of a blend of certified professionals and hands-on experience holders in providing support to higher education institutions. The technical Help Desk staff is FERPA, ITIL, Six Sigma, CCNP, CCNA, A+, Network+, MCSE, MCITP, MCTS, ACSP & ACTC certified. Our people are trained under a comprehensive training program to be customer-focused and be best equipped to resolve issues quickly.

What we promise:

  • Stellar service
  • Creative problem-solving skills
  • First time fault resolution wherever possible
  • Excellent customer service and communication skills
  • Increased efficiency and reduced overall costs
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