BlackBeltHelp has 400 full time counseling and technical staff handling 600,000+ support requests per year in a 24x7x365 environment.
We understand that each institution is different and requires special attention. Thus, we tailor our services depending upon what’s operation-critical for you.
Our talent pool consists of a blend of certified professionals and hands-on experience holders in providing support to higher education institutions. The technical Help Desk staff is FERPA, ITIL, Six Sigma, CCNP, CCNA, A+, Network+, MCSE, MCITP, MCTS, ACSP & ACTC certified. Our people are trained under a comprehensive training program to be customer-focused and be best equipped to resolve issues quickly.
What we promise:
- Stellar service
- Creative problem-solving skills
- First time fault resolution wherever possible
- Excellent customer service and communication skills
- Increased efficiency and reduced overall costs