Press Releases

Pasadena City College Awards 24x7 OneStop Student Services Support RFP to BlackBeltHelp

CA, August 2019: Pasadena City College selects BlackBeltHelp’s 24x7 Virtual OneStop Support to create an improved student experience through exceptional customer service which will help students achieve their educational goals. Through this engagement, BlackBeltHelp will deploy OneStop Support to address various questions related to Admissions, Enrollment, Registration, Financial Aid, and LMS.
Along with 24X7 OneStop Support, the college will leverage BlackBeltHelp’s Neo (AI-powered Chat and Voicebot) to automate recurring and time-consuming queries. This automation will help the college improve their student experience and achieve its student success objectives.

Support and advice are accessible for the below inquiries including, but not limited to:

About Pasadena City College:

Pasadena City College is recognized as one of the leading community colleges in California that provides its local, international and online students with a dynamic learning environment to promote student success. With a wide range of educational offerings, the colleges provide science and math, liberal arts, music and art, athletics, nursing, and vocational arts. Also, the college offers new and returning students with opportunities to transfer to top schools or to find new careers.


Scope of Support for Pasadena City College:

Financial Aid

Admissions/ Enrollments

LMS

  • Applying for Financial Aid
  • Eligibility & Missing Documents
  • Applications selected for Verification
  • Account Status
  • Accepting financial aid awards
  • Support with following types of State & Federal Financial Aid:
    • Grants
    • Scholarships
    • Loans
    • Work-Study
  • Application Processing & Missing Requirements
  • Admission Status & Change in Student Information
  • Information & Mode of Fee Payment
  • Semester Important Dates
  • Appointment setting with medical personnel
  • Class/ Course Registration
  • Enrollment Priorities & Graduation Applications
  • Petition Status
  • Transcripts Information
  • Housing Application Processing & Missing Requirements
  • Activation & Password Reset for LancerPoint
  • Point of contact
  • Provide help with password resets or activation
  • Login issues related to Adobe products
  • Provide help with downloading the Microsoft software


  • Why BlackBelthelp 24x7 Technology Help Desk Support

    • Higher Education Focus (200+ Higher Education Clients) indicated their familiarity with Higher Education culture and Relationship Management Skills
    • Ability to support the entire learning eco system,including 24x7 OneStop Support, Learning Management System and Tech support
    • Flexibility to provide call overflow support during fall and spring semester beginning
    • Cost Effective Solution – 40% less expensive than any other vendor
    • End User Satisfaction – 24x7 support with multi-modality i.e. Call, Email, Chat, Web forms
    • Business Continuity – Internal Knowledge base created by BlackBeltHelp aids business continuity and sound training for existing staff

    About BlackBeltHelp

    BlackBeltHelp is a leading provider of Help Desk Support and Products including IT, LMS, Admissions & Enrollments, Financial Aid, Advising, Facilities, and Switchboard, supporting Higher Education for the past 6 years. With over 200 clients globally, BlackBeltHelp provides a wide range of Products and Services to improve help desk administration and end-user experience.
    Learn more about BlackBeltHelp.

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