BlackBeltHelp Self-Service Password Reset
Password resets constitute a major chunk of IT help desk calls. This not only increases IT help desk costs but also impacts the overall student experience. BlackBeltHelp brings to you a self-service solution to the problem of manual password resets using recovery email/phone/security questions.
- Automated Password Recovery - Faster password recovery due to automation.
- Multiple Recovery modes - Phone, Email, Security Questions
- ROI Meter - An indicator of the Dollar Amount saved on the IT Helpdesk
- Custom Security Questions – Pick from our pool of questions or set up your own
- Custom Expiry Notifications - Set password expiry notifications as per your requirements
- Custom Password Policies - Enforce password policies to ensure foolproof security
How it Works:
- Our IT Help Desk agents would get certified on your context so they can act as an extension to your existing team.
- You would forward calls to a local DID # for after hours, weekends and holidays.
- 30 Day Delivery Guarantee - We will turn this service on within 30 days or we will give you the services free for 1 year.
The Service Level Agreement associated with this service:
- First Call Resolution: 80%
- Average Speed to Answer Phone: 60 seconds
- Average Speed to Answer Email: 120 minutes