Press Releases

Prairie View A&M University Selects BlackBeltHelp for 24x7 IT and Canvas® Help Desk Support


TX, 2021: We are proud to announce our partnership with Prairie View A&M University to provide 24x7 IT and Canvas® help desk support. BlackBeltHelp services will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Prairie View A&M University will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.


The scope of support includes:  

General IT Support

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Canvas® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses

About Prairie View A&M University:

Prairie View A&M University is the second-oldest public institution of higher education in the state of Texas. It is a historically black college/university that, since its inception in 1876, has opened its doors to any and every person – inside and outside of Texas – seeking first-class, four-year university experience. The university has over 50 buildings on 1440-acres and provides an undeniable educational experience to more than 9,000 diverse students on one of the most beautiful campuses in the state of Texas.



About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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