BlackBeltHelp, a leading OneStop student services and products provider, today announced the appointment of Michael Zastudil as the Vice President, College & University Partnerships, to drive customer satisfaction and retention.
Over the last 20 years, Michael has helped higher education technology companies thrive through his deep expertise in customer success and service innovation, product management, and process improvement. Prior to joining BlackBeltHelp, Michael worked with Blackboard Inc leading their IT Help Desk business, focusing on customer success, sales, product development and marketing. Michael brings his talent and passion to BlackBeltHelp to assist the company in expanding business relationships by maximizing the customer experience through proactive leadership, innovative solutions and business development.
Driven to provide the right solutions for clients, Michael will create a best in class approach to all Customer Success activities at BlackBeltHelp. He will lead BlackBeltHelp’s efforts to deliver a world class experience for its clients by developing/improving internal and external business processes and overseeing client delivery. Michael will foster new business growth at BlackBeltHelp through greater advocacy and his insightful understanding of both current situations and future success factors, and his knack for balanced goal attainment will play a vital role in building the BlackBeltHelp brand.
“We’re constantly discussing and thinking of ways we can help higher ed institutions to better afford and develop their online learning experiences. By teaming up with BlackBeltHelp, we’re able to offer a wider range of solutions we are proud of,” says Joseph Thomas, Chief Academic Officer at Symbiosis Educational Consultants.
I am very excited about joining BlackBeltHelp and look forward to developing and expanding our client relationships in my role as VP, College & University Partnerships. I’m thrilled to bring my experience in higher education technology solutions to identify and translate BlackBeltHelp customers’ needs into concrete, actionable initiatives, said Michael.
Michael is a results-generating customer relationship and product innovator who specializes in customer solutions and success. His extensive experience working with higher education technology organizations like Blackboard Inc. will help us broaden our business relationships with colleges and universities. I welcome him to BlackBeltHelp family and wish him all the best, said Tracy Thomson, President at BlackBeltHelp.
BlackBeltHelp was formed in 2013 by a consortium of colleges and universities who were dissatisfied with the service quality and cost of their end-user support vendors. BlackBeltHelp provides support services and technology for over 200 institutions and 6 million users, utilizing a single customer service SaaS platform that leverages artificial intelligence and predictive analytics to provide an Amazon®-like experience. Institutions partner with BlackBeltHelp to realize operational efficiencies, improve student retention, increase enrollment and adopt service delivery best practices.
Visit www.blackbelthelp.com to learn more.