Quinsigamond Community College Selects BlackBeltHelp for 24x7 IT & LMS Help Desk Support
MA, 2020: We are excited to announce that Quinsigamond Community College has selected BlackBeltHelp for 24x7 IT & LMS Help Desk Support to provide immediate technical support to its students, staff, and faculty. Under this engagement, BlackBeltHelp will enable the college to provide secure IT & Blackboard® help desk support and ensure consistent high end-user service levels 24x7.
Quinsigamond Community College will also leverage the Simplify Platform to assist users with self-service options, and Classroom Emergency App. These products will eventually remove student barriers to remote instruction and improve the student experience.
Therefore, in the best interest of the time, this helpdesk has been implemented delineating the following benefits:
• Remove barriers to online/remote learning
• 24x7 anytime, anywhere student support
• Certified experts are available to provide after-hours support including nights, weekends, and holidays.
• All interactions are recorded; reference to history with ease
• Deliver cost-effective services
• Expand service and increase efficiency
• Reduced costs