Press Releases

Rancho Santiago Community College District Selects BlackBeltHelp for 24x7 OneStop Student Services

CALIFORNIA, 2021: We are proud to announce our partnership with Rancho Santiago College District to provide 24x7 OneStop support regarding IT, LMS and Onboarding(admissions). The implemented services will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Rancho Santiago College District will also leverage the Simplify Platform to assist users with features, such as advisor desktop, chatbot, SMS nudging and self-help. Advisor desktop integrate with your institutions’ SIS/ERP, LMS, CRM, and other applications securely enabling advisors to provide real-time information to students seamlessly. These products will help the college to reduce handling time and increase answer accuracy while reducing operational costs.

The scope of support includes:  

General IT Support

  • Network Connectivity
  • Productivity applications
  • Antivirus / Security utilities
  • Operating System Support
  • Email
  • Password Reset
  • Ellucian Web Advisor and Self Service

Canvas® LMS Support

  • Computer-related issues & issues requiring additional access  
  • Basic Instructor Grade book issues 
  • Assignment submission failures 
  • Course navigation & finding grades 
  • Adding/Dropping courses
  • Course Imports/Exports/Backups

Onboarding(admission) Support

  • Answer basic questions about programs  
  • Guide students through college website
  • Relay information provided by college such as zoom links for classes 
  • English and Spanish support available
  • Adding/Dropping courses

About Rancho Santiago Community College District:

The Rancho Santiago Community College District (RSCCD), one of four community college districts located in Orange County, California, offers associate degrees and adult education certificates through its two colleges: Santa Ana College in Santa Ana and Santiago Canyon College in Orange. The college district serves a population of more than 768,000 residents and encompasses 24 percent of Orange County’s total area (193 square miles). In fall 2020, the unduplicated headcount of credit and non-credit students attending SAC and SCC was 34,514.

About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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