Press Releases

Riverside Community College District Selects BlackBeltHelp for 24x7 IT and LMS Help Desk Support

CA, 2021: We are proud to announce our partnership with Riverside Community College District to provide 24x7 IT and Canvas® help desk support. The implemented services will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Riverside Community College District will also leverage the Simplify Platform to assist users with self-service options. These products will help the college in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost.

Benefits to the Riverside Community College District:

  • Removing student barriers to remote/online learning
  • Delivering cost-effective services
  • Expanding service and increasing efficiency

The sample scope of support includes (but not limited to):

General IT

  • Network Connectivity  
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email

Canvas® LMS 

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses

About Riverside Community College District:

Riverside Community College District serves 1.4 million people living in Riverside County. RCCD colleges are located in the cities of Riverside, Moreno Valley, and Norco - representing key geographical and commerce points within the 450 sq. mile service area.
Riverside Community College District offers more than 100 comprehensive programs to aid students seeking transfer to a four-year college or university, a two-year degree, a professional certificate, occupational training, or simply to update their works skills.
In Spring 2016, unduplicated student enrollment exceeded 36,800 and total district enrollment credit, non-credit, and community education programs topped 40,000.

About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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