Press Releases
BlackBeltHelp Launches Simplify to Improve the Student Experience While Reducing Service Delivery Costs
BlackBeltHelp has just made their transformative, AI-enabled, integrated communications platform Simplify available to higher education clients for licensing. It empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency. Simplify consists of a set of tools and applications that include:
Chatbot & Voicebot to assist students with self-service support options that helps institutions in reducing the support costs.
Delivers relevant information for students’ multiple requests at a single place while reducing the number of help desk interactions.
A single dashboard view with unified access to information allows institutions to measure, monitor, and manage the service benchmarks.
Delivers 24x7 personalized support to students for their diverse requests that arise throughout their academic lifecycle.
A cloud-based contact center solution that enables multi-modal student support whether staff are working on campus or at home.
A personalized & focused outbound SMS campaign to communicate right information to students that empowers them to take a specific action.
Simplify enables institutions to improve student service and satisfaction levels while reducing service delivery costs by:
• Integrating with institutions’ enterprise applications
• Reducing average handling time for student questions
• Helping advisors in accurately providing information to students from a single screen
• Keeping a track of every student interaction
Speaking of the benefits of Simplify, Pasadena City College and City College of San Francisco have been able to deliver personalized and real-time information to their students' increasing requests. Leveraging the Simplify Platform has allowed the college’s students to get 24x7 access to support services without waiting in long queues which eventually eliminated student frustration/disengagement.
“We are pleased to be able to provide our scalable and quality student services tool to higher education institutions across the U.S. for improving their student experience. With Simplify, institutions can eliminate the student runaround whether on campus or remotely”, Anthony R. Humphreys, President, BlackBeltHelp.
Request a Demo to learn how you can deliver a positive student experience at a fraction of the cost.
