Smart Chat

Smart Chat

BlackBeltHelp - Smart Chat

With a less than 5 seconds average speed to answer, our AI-enabled chat support lets your end-users have immediate access to support. Our intelligent chatbot lets your customers solve their support issues within minutes and reduces the number of help desk interactions bringing down your help desk costs. It handles multiple users simultaneously and transfers the issue to a live agent in case the issue requires human expertise.

Chat Average Speed to Answer: < 5 seconds

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Smart Chat Features

Faster resolution of end-users’ queries

Faster resolution of end-users’ queries

Ensure resolution of your students’ queries about a vast range of student services starting from information technology, admissions & enrollment, financial aid, registrar, switchboard & facilities to student accounts within seconds.

Ability to automate personalized messages to FAQs

Ability to automate personalized messages to FAQs

Smart Chat automates personalized messages to your end-users’ frequently asked questions and transfers the issues to a live agent in case it remains unresolved.

Handles multiple end users at the same time

Handles multiple end users at the same time

With smart chat, your students don’t have to wait for service. It handles multiple users’ inquiries simultaneously reducing the service wait-times and fostering greater student satisfaction.

Cost-effective solution

Cost-effective solution

It helps you bring down your support costs by automating messages to FAQs. Implementing smart chat is quite cost-effective and provides a high return on investment.

Smart Chat Benefits
Smart Chat
Responses at light speed

Responses at light speed

Add Emergency Contacts

24X7 availability

Eleminate calls

Eleminate calls

Real time alerts

Real time alerts

Seamless integrations

Seamless integrations

Enterprise level security

Enterprise level security

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