Press Releases

St. Edward’s University Supports its Students 24x7 with BlackBeltHelp

CA, May 2018: BlackBeltHelp announced today that St. Edward’s University, a liberal arts university located in Austin, Texas has selected BlackBeltHelp’s after-hours & weekend IT and LMS helpdesk support. This collaboration will help the university support its goal of creating a robust 24x7 IT support framework for its students and staff. By using BlackBeltHelp’s after-hours help desk solutions, St. Edward’s will enable enhanced levels of IT support for its approx. 4600 students.

BlackBeltHelp’s proficient customer service agents will tend to the university’s end-users’ issues and ensure their timely resolution. Working as an extension of the institution’s support team, BlackBeltHelp will ensure that someone is always there to address the problems St. Edward’s end-users encounter.

“In the customer service domain, it is end-users who decide how successful an organization will be and the kind of support they receive shapes their opinion. Thus, it becomes pivotal to provide high-quality support at all hours to ensure high end-user satisfaction levels" said Ron Bhalla, CEO, BlackBeltHelp. “We are pleased to have been selected by St. Edward’s University and now look forward to helping them improve the student experience at their campus" he further added.

About St. Edward’s University

Located in Austin, Texas, St. Edward's University is a liberal arts university with approximately 5,000 students. U.S. News & World Report recognized St. Edward’s as one of “America’s Best Colleges” for the 15th year in a row. Washington Monthly Magazine’s 2016 College Ranking Guide named St. Edward’s a “Best Bang for the Buck–South” college, based on economic value students receive per dollar.

About BlackBeltHelp

BlackBeltHelp has been a leading provider of help desk products and services ranging from IT, LMS, admissions & enrollments, financial aid, advising to facilities and switchboard, in the US higher education landscape for the past 7 years.

With our OneStop Student Services Platform, we help institutions integrate their silo-based transactions into OneStop support for better flow of communication and data across different departments and create a truly student-centric support experience.

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