Support

Experience Seamless, Customer Relationship Management Support!

Our customers are of utmost value to us. We view client support as a mission critical service offering. That’s why our customer relationship management is built around three pillars: Transparency, Immediacy, and Accountability.

Endowed with years of experience in providing services to many big institutions in the higher education space, we are adept at handling all your support issues ranging from simple to complex.

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Based on the OneStop subscription model, our clients get the following modalities of support.

24x7 Online

24x7 Online

Get your support issues resolved immediately with our 24x7 online chat. We are available round-the-clock to provide you an optimal customer service experience.

24x7 Phone Support

24x7 Phone Support

We are available 24x7 to address your institutional support requests. You can call us for support whenever you need to and we will start working on your issue right away.

Dedicated Account Manager

Dedicated Account Manager

Clients are allotted dedicated account manager whom they can contact for support whenever the need arises. Dedicated BlackBeltHelp account managers conduct periodic health checks to help maintain the consistency in service levels. These account managers also visit the campus on-site regularly to enhance the support experience.

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