Simplify Ticket Management

Streamlined Contact Center Ticketing System for Higher Education Institutions at a Fraction of the Cost

Create, View, and Manage Tickets to Deliver Enhanced Support Experience

Simplify Ticket Management is a contact center ticketing system that focuses on streamlining client communications to ensure better support. At BlackBeltHelp, we provide a ticketing system to capture queries received via voice calls, emails, and chats. This cloud-based application delivers outstanding system integration and functionality that comes with a user-friendly interface. It allows tracking, creation of customized SLA reports for each service area on a real-time basis which enables us to deliver high-quality support to our end-users.

Contact Us!

Features of Simplify Ticket Management:


• Cloud-based service for maximum uptime
• Customized and transparent reporting
• Customizable workflows and triggers
• Customizable auto-generated emails
• Automates routine support tasks

How do we Deliver Enhanced Support with Simplify Ticket Management?

Quick Resolution

Proficiency

Our highly skilled advisors have years of experience in using the ticketing system for customer relationship management or internal purposes. This has developed an exceptional familiarity with the tool that ensures no human errors are made whether they are related to incoming tickets or internal functions.

Redirecting Tickets

Seamless ticket integration

While we encourage our partner institutions to use BlackBeltHelp’s ticketing system, we can easily work with their existing tools whether it is Team Dynamix, Cherwell, Service Now, Spiceworks, Dell, or Track-it as they integrate seamlessly with our ticketing tool.

Assigning Emergency Tickets

Reporting and Analytics

To help institutions in measuring the student support performance, the ticket management system enables a 360-degree view of students that includes their communication history, past activities, and engagement statistics; and a reporting dashboard to take better data-driven decisions.

Faster resolution of end-users’ queries

SIMPLIFY AI

Chatbot & Voicebot to assist students with self-service support options that helps institutions in reducing the support costs.

Ability to automate personalized messages to FAQs

SIMPLIFY Advisor

Delivers relevant information for students’ multiple requests at a single place while reducing the number of help desk interactions.

Handles multiple end users at the same time

SIMPLIFY Admin

A single dashboard view with unified access to information allows institutions to measure, monitor, and manage the service benchmarks.

Cost-effective solution

SIMPLIFY Student

Delivers 24x7 personalized support to students for their diverse requests that arise throughout their academic lifecycle.

Handles multiple end users at the same time

SIMPLIFY Contact Center

A cloud-based contact center solution that enables multi-modal student support whether staff are working on campus or at home.

Handles multiple end users at the same time

SIMPLIFY Nudging

A personalized & focused outbound SMS campaign to communicate right information to students that empowers them to take a specific action.