Press Releases

The University of Delaware Selects BlackBeltHelp for After-Hours IT and LMS Help Desk Support

DE, 2020: We are proud to announce our partnership with the University of Delaware for After-Hours IT and Canvas® help desk support. Reliable IT help desk support during nights, weekends, and holidays will instantly connect students, faculty, and staff to the support they need during these challenging times.

The University of Delaware will also leverage the Simplify Platform which provides tools such as SMS Nudging, voice and chat bots. These products will help the University in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost.

About University of Delaware:

The University of Delaware is a private-public research university located in Newark, Delaware. Founded in 1743 and chartered by the state in 1833, the University today is a land-grant, sea-grant, and space-grant university. The University of Delaware exists to cultivate learning, develop knowledge, and foster the free exchange of ideas.

Benefits to the University of Delaware:

  • Removing student barriers to remote/online learning
  • Delivering cost-effective services
  • Expanding service and increasing efficiency
  • Reduced costs

The sample scope of support includes (but not limited to):

General IT

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email

Blackboard® LMS

  • Computer-related issues & issues requiring additional access
  • Basic instructor grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses

About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered OneStop provider for students, faculty, and staff in higher education. Our OneStop solution – a cloud-based, AI-enabled, and integrated voice, chat, ticket, email, and bot platform provides a multi-channel integrated ecosystem that enables our 200+ institutional partners to remove student barriers and reduce administrative burdens while enabling student success and engagement objectives. Learn more about BlackBeltHelp.

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