January, 2018: BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, is pleased to announce that University of Missouri, Kansas City has adopted BlackBeltHelp’s 24/7 IT Help Desk services. Under this engagement, BlackBeltHelp will provide IT Help Desk services to University of Missouri, Kansas City day-and-night.
This alliance with BlackBeltHelp will help the client college provide their students with help desk support whenever they require it. This accessibility to support at all the hours is bound to increase the college’s student engagement and ultimately the student satisfaction rates. Under this collaboration, BlackBeltHelp’s qualified agents will provide immediate resolution to the end-users’ issues leaving the college’s IT staff free to tend to various other tasks at hand.
BlackBeltHelp will assist the college in achieving its student success objectives by providing round the clock help desk support. BlackBeltHelp will perform the following functions for University of Missouri, Kansas City:
BlackBeltHelp will perform the following functions for Southeast Technical College to provide its users an effortless experience:
» Resolve end users’ queries related to IT, instantly
» Provide after-hours support including weekends and holidays
» Escalate issues to on-site technicians in case they remain unresolved
» Deliver best services at unbeaten prices
Service Level Agreements Include:
» Phone Average Speed to Answer: 60 Seconds on a per month basis >= 80%
» Email and Ticket Average Speed to Answer: < 2 hours on a per-month basis
» Chat Average Speed to Answer: < 3 minutes on a per month basis
» First Call Resolution: > 80%
About University of Missouri, Kansas City
UMKC is the largest comprehensive, fully accredited university in the Kansas City area. The university has a 14:1 student-to-faculty ratio which means they take their mentorship seriously. Their students come from all 50 states and 85+ countries, enriching their community with diverse perspectives.
BlackBeltHelp has been a leading provider of help desk products and services ranging from IT, LMS, admissions & enrollments, financial aid, advising to Facilities and Switchboard, in the US higher education landscape for past 6 years. We aim to increase student and institutional success by providing excellent help desk products and services, leveraging innovative technologies.
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