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University of Texas Rio Grande Valley Selects BlackBeltHelp for After-Hours IT and LMS Help Desk Support

TX, 2020: BlackBeltHelp is pleased to announce that the University of Texas Rio Grande Valley has selected BlackBeltHelp for its After-Hours IT and LMS Help Desk Support. This implementation will help the college to respond to students’ increasing support requests at reduced costs.

Under this collaboration, BlackBeltHelp’s certified customer service staff will work as an extension to UTRGV’s IT support team and enable timely yet secure IT and Blackboard® help desk resolution to the users’ support requests.

Moreover, the University has also implemented BlackBeltHelp’s Classroom Emergency App and Lexicon. The Classroom Emergency App will help the faculty in quickly raising help alerts to the help desk experts and technicians for the technical glitches that arise during online/remote teaching. Lexicon, the self-help knowledgebase, will assist the users reach for self-service.

About University of Texas Rio Grande Valley:

The University of Texas Rio Grande Valley was created by the Texas Legislature in 2013 as the first major public university of the 21st century in Texas after the consolidation of the University of Texas at Brownsville/Texas Southmost College and the University of Texas-Pan American.

Therefore, in the best interest of the time, this helpdesk has been implemented delineating the following benefits:

• Remove student barriers to remote/online learning
• 24x7 anytime, anywhere student support
• Certified experts are available to provide after-hours support including nights, weekends, and holidays.
• All interactions are recorded; reference to history with ease
• Deliver cost-effective services
• Expand service and increase efficiency
• Reduced costs

The sample scope of support includes (but not limited to):

General IT

  • Network Connectivity
  • Productivity applications
  • Antivirus / Security utilities
  • Operating System Support
  • Email
  • Password Reset

Blackboard® LMS

  • Basic instructor grade book issues
  • Course Navigation
  • How to post to a discussion thread
  • Assignment submission failures
  • Course imports/exports/backups
  • Issues requiring additional access

About BlackBeltHelp

BlackBeltHelp is a leading provider of Help Desk Support and Products including IT, LMS, Admissions & Enrollments, Financial Aid, Advising, Facilities, and Switchboard, supporting Higher Education for the past 8 years. With over 200 clients globally, BlackBeltHelp provides a wide range of Products and Services to improve help desk administration and end-user experience.
Learn more about BlackBeltHelp.

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