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        • Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          The Classroom Technology Emergency App enables faculty to promptly report IT-related issues to on-site IT staff with a simple click, facilitating on-site help for resolving classroom technical issues.

          Reduce Costs & Expand Access with a Self-Help Knowledge Base.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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University of Texas Rio Grande Valley Selects BlackBeltHelp for After-Hours IT and LMS Help Desk Support

TX, 2020: BlackBeltHelp is pleased to announce that the University of Texas Rio Grande Valley has selected BlackBeltHelp for its After-Hours IT and LMS Help Desk Support. This implementation will help the college to respond to students’ increasing support requests at reduced costs.

Under this collaboration, BlackBeltHelp’s certified customer service staff will work as an extension to UTRGV’s IT support team and enable timely yet secure IT and Blackboard® help desk resolution to the users’ support requests.

Moreover, the University has also implemented BlackBeltHelp’s Classroom Emergency App and Lexicon. The Classroom Emergency App will help the faculty in quickly raising help alerts to the help desk experts and technicians for the technical glitches that arise during online/remote teaching. Lexicon, the self-help knowledgebase, will assist the users reach for self-service.

Therefore, in the best interest of the time, this helpdesk has been implemented delineating the following benefits:

  • Remove student barriers to remote/online learning
  • 24×7 anytime, anywhere student support
  • Certified experts are available to provide after-hours support including nights, weekends, and holidays.
  • All interactions are recorded; reference to history with ease
  • Deliver cost-effective services
  • Expand service and increase efficiency
  • Reduced costs

The sample scope of support includes (but not limited to):

General IT

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password Reset

Blackboard® LMS

  • Basic instructor grade book issues
  • Course Navigation
  • How to post to a discussion thread
  • Assignment submission failures
  • Course imports/exports/backups
  • Issues requiring additional access