Press Releases

West Virginia School of Osteopathic Medicine Selects BlackBeltHelp for After-hours IT and Moodle® Help Desk Support


WV, 2022: We are happy to announce our partnership with West Virginia School of Osteopathic Medicine to provide After-hours IT and Moodle® Help Desk support. BlackBeltHelp’s robust and technology driven support will instantly connect students, faculty, and staff to the support they need beyond the business hours, weekends, and holidays.

West Virginia School of Osteopathic Medicine will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.


Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Moodle® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses
  • Course Imports/Exports/Backups

About West Virginia School of Osteopathic Medicine:

The West Virginia School of Osteopathic Medicine (WVSOM) is a public medical school located in Lewisburg, West Virginia. Founded in 1974, WVSOM is one of three medical schools in West Virginia and the sole institution that grants the Doctor of Osteopathic Medicine (D.O.) degree. WVSOM currently has 778 students and focuses on primary care and rural medicine.



About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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