Company Overview

BlackBeltHelp is a leading provider of help desk products and services supporting Higher Education for past 5 years.

With over 200 clients globally, BlackBeltHelp provides wide range of Product and Services to improve Help Desk administration and end user experience.

Help Desk Products:

  • BlackBeltHelp Artificial Intelligence
    • Artificial Intelligence for IT
    • Artificial Intelligence for Enrollment
    • Artificial Intelligence for Financial Aid
  • BlackBeltHelp Classroom Emergency App
  • BlackBeltHelp Chatter® - LIVE Chat Support Software
  • BlackBeltHelp Lexicon® - Knowledge Management and Insta Alerts Software
  • BlackBeltHelp Password Manager
  • BlackBeltHelp SF1 – Incident Management Mobile App
  • BlackBeltHelp Mobile App – Help Desk Mobile App
  • BlackBeltHelp Single Sign-on Solution

Help Desk Services:

By Department

  • IT
    • Help Desk
    • Managed Services
  • Student Services
  • Financial Aid
  • Admissions and Enrollment
  • Retention Services

By User type

  • Students
    • Traditional Resident Students
    • Commuter Students
    • Distance Learning Students
    • Continuing Education Students
  • Staff
  • Faculty

Our operation center is located in Cleveland, Ohio, U.S.


Four Reasons to choose BlackBeltHelp

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