Revolutionizing How Advisors Get and Deliver Information

Everything Needed to Resolve an Issue Is On a Single Screen

Seamless Integration

Instant Access
to Student Data

Faster Response Times

Reduced Costs

Key Features

  • Seamless Integration with Campus Applications
  • Single Sign-On
  • User-Friendly Interface, Intuitive Dashboards, and Powerful Reporting Capabilities
  • Role Based Access Control
  • Create, View, & Manage Tickets within the Tool
  • Secure and FERPA Compliant

Data Sheet

Benefits of Advisor Assist Desktop

  • Increases Student Satisfaction
  • Increases Advisor Efficiency
  • Increases First Contact Resolution Rate
  • Reduces Operational Costs
  • Reduces Errors
  • Reduces On-Boarding Time

Optimized Helpdesk Performance


  • Resolution Rates Jumped Up to 75% (SIS Integration Cases)
  • 90% of All Student Questions Are Resolved in One Interaction
  • Enhanced Security via RBAC, Logging, and Encryption


  • Shorter Calls
    -Call times reduced by 2 minutes
  • SIS Reduced Training Time
    -From 2 weeks to 3 days
  • Reduced Costs by reducing onboarding time, license costs, management, and maintenance

AdvisorAssist Desktop Improves Efficiency

Seamlessly Integrated Ecosystem

Providing Excellent Service with Exceptional Support that Drives Enrollment and Retention

AdvisorAssist Desktop Timeline

Customer Success Stories

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Frequently Asked Questions

Yes, it can integrate with your institution’s ERP/SIS, ITSM, LMS, CRM, and other applications through APIs.

You can create a ticket from within the tool itself. It is designed to help advisors quickly create, escalate, and close tickets for students’ requests from the advisor desktop.

It helps in reducing operational costs and increases the accuracy of answers. It also reduces the average handling time for student questions, increases the first contact resolution rate and delivers a positive student experience.  

AdvisorAssist Desktop uses algorithms to create optimized schedules, reducing conflicts and improving course availability.

It offers robust data management and security features, ensuring compliance with privacy regulations.

The AdvisorAssist tool uses predictive analytics to flag students who may need additional support, leading to improved retention rates

Administrative staff often grapple with time-consuming and repetitive tasks like appointment scheduling, record-keeping, and document management. AdvisorAssist can automate these processes while reducing the administrative burden.