BlackBeltHelp

Revolutionizing How Advisors Get and Deliver Information

Everything Needed to Resolve an Issue Is On a Single Screen

Seamless Integration

Instant Access
to Student Data

Faster Response Times

Reduced Costs

Key Features

  • Seamless Integration with Campus Applications
  • Single Sign-On
  • User-Friendly Interface, Intuitive Dashboards, and Powerful Reporting Capabilities
  • Role Based Access Control
  • Create, View, & Manage Tickets within the Tool
  • Secure and FERPA Compliant

Data Sheet

Benefits of Advisor Assist Desktop

  • Increases Student Satisfaction
  • Increases Advisor Efficiency
  • Increases First Contact Resolution Rate
  • Reduces Operational Costs
  • Reduces Errors
  • Reduces On-Boarding Time

Optimized Helpdesk Performance

INCREASE

  • Resolution Rates Jumped Up to 75% (SIS Integration Cases)
  • 90% of All Student Questions Are Resolved in One Interaction
  • Enhanced Security via RBAC, Logging, and Encryption

DECREASE

  • Shorter Calls
    -Call times reduced by 2 minutes
  • SIS Reduced Training Time
    -From 2 weeks to 3 days
  • Reduced Costs by reducing onboarding time, license costs, management, and maintenance

AdvisorAssist Desktop Improves Efficiency

Seamlessly Integrated Ecosystem

Providing Excellent Service with Exceptional Support that Drives Enrollment and Retention

AdvisorAssist Desktop Timeline

Customer Success Stories

Slide
Slide
Slide
previous arrow
next arrow

Blog

Customer Service Chatbots are Redefining CX

In the quest to enhance student engagement, higher education institutions are shifting their focus from traditional phone support to embracing modern, user-friendly technologies like live chat. This strategic shift recognizes the importance of meeting students on their own terms and catering to their digital, rapid-response expectations. One such technology that has gained significant traction is […]

All-in-One Convenience: Why juggle multiple applications when you can have everything you need in one place

In today’s fast-paced higher education landscape, institutions face numerous challenges in providing seamless support to their students and staff. From meeting the increasing expectations of students for instant and around-the-clock access to support services to adapting to the diverse communication preferences of the modern digital age, universities must navigate budget constraints while scaling their support […]

7 Distinct Ways Contact Centers Can Ensure Student Success

In the ever-evolving landscape of education, student success remains at the core of every academic institution’s mission. From K-12 to Higher Education, fostering student success and providing comprehensive support is crucial for student growth and development.  This is even more important for today’s students – who have become accustomed to quick and efficient services, whether […]

Frequently Asked Questions

Yes, it can integrate with your institution’s ERP/SIS, ITSM, LMS, CRM, and other applications through APIs.

You can create a ticket from within the tool itself. It is designed to help advisors quickly create, escalate, and close tickets for students’ requests from the advisor desktop.

It helps in reducing operational costs and increases the accuracy of answers. It also reduces the average handling time for student questions, increases the first contact resolution rate and delivers a positive student experience.  

AdvisorAssist Desktop uses algorithms to create optimized schedules, reducing conflicts and improving course availability.

It offers robust data management and security features, ensuring compliance with privacy regulations.

The AdvisorAssist tool uses predictive analytics to flag students who may need additional support, leading to improved retention rates

Administrative staff often grapple with time-consuming and repetitive tasks like appointment scheduling, record-keeping, and document management. AdvisorAssist can automate these processes while reducing the administrative burden.