BlackBeltHelp

        • Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Around-the-clock, multimodal, personalized student support services.

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Drive Engagement and Actions with Personalized SMS Communications

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Key Features
  • Broadcasts text messages to bulk users 
  • Integrates with SIS to fetch user details 
  • Messages can contain URLs 
  • Helps in scheduling campaigns 
  • Bot can be setup to respond to user FAQs regarding campaigns

Benefits of Engagement Messenger

  • Clear, informative, and timely alerts 
  • Two-way communication with students 
  • Personalized reminders to students for important deadlines
  • Leverages data from SIS/ERP to run campaigns 
  • Provides insights on your campaigns.

Engagement Messenger Timeline

Customer Success Stories
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Blog

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In the digital era, classroom technology solutions are revolutionizing modern education by transforming traditional teaching methods and enhancing the learning experience. Interactive whiteboards, digital projectors, learning management systems, and online collaboration tools are becoming integral parts of the classroom, fostering engagement, collaboration, and personalized learning. Classroom technology also offers significant benefits to higher education instructors […]

Leveraging AI Chatbots: Enhancing Student Engagement and Success in Universities

In today’s digital age, universities constantly seek innovative ways to connect with students and support their academic journey. One such technology that has gained traction in recent years is AI chatbots.  These intelligent virtual assistants have revolutionized the way universities interact with students, offering personalized support, timely assistance, and valuable resources to help them succeed. In […]

Overcoming Helpdesk Support Challenges in Higher Education

Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests.  However, providing effective Helpdesk support in this dynamic environment […]

Frequently Asked Questions

Simply and easily send individual or group text messages based on students’ queries directly from the tool. Institutions can view and track campaign effectiveness.

  • Clear, informative, and timely alerts
  • Two-way communication with students
  • Personalized reminders to students for important deadlines
  • Leverages data from SIS/ERP to run campaigns
  • Provides insights on your campaigns

Automated texts are only a means in technology. However, it is considered to be a means to keep students engaged. They are essentially indirect suggestions that gently steer an individual to a desired action. It also increases student engagement.

Students have preferred modes of communication. While most students prefer emails, many younger generations and the gen-zs prefer texting. As educators, we need to go with the demographics and meet them where they are.