• Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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OneStop – the Ultimate Solution for Comprehensive Student Support

  • 24/7/365 Always On, Always Available Live Support
  • Readily Available, Highly Trained Staff to Meet Institutional Needs
  • Single Point of Contact for Every Student Question
  • Personalized AI-powered Student Self-Service
  • Integrates with Existing Campus Technologies
  • Multi-channel Support – Website, Messaging, Phone, & More!
  • Lower Service Delivery Costs
  • Secure and FERPA Compliant

Data Sheet

The Benefits of OneStop Include

  • Advisors are Always Available to Help Your Students
  • Increased Student Satisfaction Rates
  • Fast & Accurate Answers
  • Free Up Your Staff to Focus on High-Value Student Engagement
  • Students Always Know Where to Go for Help – 24/7
  • Students Can Quickly Get the Answers They Need Using AI
  • Data from Your Campus Ecosystem Is All on One Screen
  • Students Can Choose Their Preferred Mode of Support
  • Reduces Costs and Increases Service Availability for Faculty, Staff, and Students
  • Your Data Is Always Safe and Secure

AI-Powered Student Services Support Includes

Financial Aid

  • Applying for Aid
  • Awards
  • Eligibility / Satisfactory Academic Progress
  • General Information
  • Grants and Scholarships
  • Loans
  • Verification / Tax Information
  • Veteran and Military Benefits

Student Services

  • Academic Help
  • Financial Services
  • Becoming a Student
  • Career Help
  • Support Programs
  • Transfer and Completion
  • Wellness Resources


  • Admissions – Graduate
  • Admissions – Undergraduate
  • Application process
  • Admissions status
  • Requests for official transcripts
  • Important dates for a semester
  • Registration information
  • Residency status
  • Enrollment priorities
  • Advisor information

Online Learning

  • About Online Programs
  • Admissions for Online Students
  • Advising for Online Students
  • Online Student Success
  • Tuition and fees for Online Students

Records and Registrations

  • Academics
  • Contact Information
  • Course Information
  • Degree and Graduation Questions
  • Drop / Withdraw
  • Enrollment / Registration
  • General Information
  • Grades
  • Majors and Minors
  • Transcripts

Military and Veteran Services

  • Academics
  • Benefits and Services
  • Financial Aid
  • Tuition and Fees

Student Accounts

  • Appeals
  • General Information
  • Payments
  • Refund
  • Tuition and Fees

Academic Advising

  • Academics
  • Honors College
  • Contact Information
  • Degree and Graduation Questions
  • Drop / Withdraw
  • Enrollment / Registration
  • General Information
  • Grades
  • Majors and Minors
  • Student Resources / Student Success
Seamlessly Integrated Ecosystem

Providing Excellent Service with Exceptional Support that Drives Enrollment and Retention

OneStop Timeline

Customer Success Stories
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Frequently Asked Questions

Our 24/7 OneStop Student Services model includes a complete suite of student services and solutions that reduce the support barriers for students, resulting in higher student satisfaction rates (up to 90%), and improved success outcomes. At the same time, this model streamlines business processes and improves operational efficiency including reduced costs. It will help with your institution’s departments such as Admissions, Financial Aid, Records & Registration, Students Accounts, etc.  

OneStop enables students to get their admissions, registration, financial aid, student accounts, and other enrollment management questions addressed 24/7 via phone, live chat, chatbot, web, email, and SMS/text. 

This tool is designed essentially to serve students with a highly personalized experience. It operates efficiently to provide access to 24/7 student support and resolves 90% of all their queries in one interaction. This model also offers personalized online self-help tools and applications.  

Some of the key benefits of OneStop include-

  • Advisors are Always Available to Help Your Students
  • Increased Student Satisfaction Rates
  • Fast & Accurate Answers
  • Free Up Your Staff to Focus on High-Value Student Engagement

Yes, the OneStop support model can integrate with your institution’s CRM, FA Tools, SIS and ITSM systems.

It takes at least 4 to 5 Weeks to implement. 

  • Phone Average Speed to Answer: 60 seconds monthly
  • E-mail and Ticket Average Speed to Answer: Human response within 2 hours
  • Chat Average Speed to Answer: < 180 seconds monthly
  • With 95% Customer Satisfaction