Around-the-Clock Student Services Support from Accounts to Advising
Enhance Student Experience and Expand Staff Capacity with 24/7 Student Support Services
- AI and Technology Solutions
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Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.
A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.
Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.
Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.
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- Human Support Network
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Address issues related to hardware, software, Networking, Email, Office 365, and beyond.
Around-the-clock, multimodal, personalized student support services.
Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.
Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.
Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.
Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.
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Lower Support Service Delivery Cost
Expand Access to 24/7, Nights and Weekends Support 
Increase Faculty and Staff Bandwidth
Improve Student Engagement and Satisfaction
52 Secs. Avg. Speed to Answer
93% Answer Rate
85% First Call Resolution
89% Chatbot Resolution Rate
