BlackBeltHelp

        • AI Voice & Chat Bot

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          Engagement Messenger

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          CX Portal

          Real-time reports, dashboards and tools to drive resource planning and decision making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Password Reset

          Allow users to reset passwords with personalized self-service options

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

  • Customers
  • Request a Demo

Around-the-Clock Financial Aid Support from FAFSA Assistance to Award Processing

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Key Features
  • Grant/Scholarship options available and eligibility criteria:
    • Federal Student Aid
    • State Government Aid
    • Aid from College
    • Aid from a Nonprofit or Private Organizations
  • Application assistance:
    • FAFSA
    • Documentation
    • Common Application Errors
    • Aid Eligibility
    • The Award Process
  • Expected family contribution

DATA SHEET

The Benefits of Financial Aid Support Involve

  • Advisors are Always Available to Help Your Students
  • Increased Student Satisfaction Rates
  • Fast & Accurate Answers
  • Free Up Your Staff to Focus on High-Value Student Engagement
  • Students Always Know Where to Go for Help – 24/7
  • Reduces Costs and Increases Service Availability for Faculty, Staff, and Students
  • Your Data is Always Safe and Secure

LET’S GET STARTED

Seamlessly Integrated Ecosystem

Providing Excellent Service with Exceptional Support that Drives Enrollment and Retention

Financial Aid Support Timeline

Customer Success Stories
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Blog
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In the ever-evolving landscape of education, student success remains at the core of every academic institution’s mission. From K-12 to Higher Education, fostering student success and providing comprehensive support is crucial for student growth and development.  This is even more important for today’s students – who have become accustomed to quick and efficient services, whether […]

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How does AI-driven multimodal support help improve student success?

99.4% of 509 higher education institutions in the U.S. say that artificial intelligence (AI) in education and learning will be instrumental to their institution’s competitiveness in the next three years. In the rapidly evolving landscape of education, student success is paramount. One notable shift is the increasing diversity of student populations, including a rise of […]

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Introduction: In today’s rapidly evolving technological landscape, artificial intelligence (AI) is revolutionizing various industries, including higher education. AI-powered solutions are reshaping the way institutions engage with their students, faculty, and staff, particularly in the realm of customer experience (CX). This blog explores the profound impact of AI in higher education CX solutions, highlighting the challenges and opportunities […]

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Frequently Asked Questions
Q.1 Does Financial Aid Support offer after-hours support?

Yes, we provide 24/7 or After-Hours and Weekend Support including Holidays.

Q.2 Are your Financial Aid Support services cost-efficient?

Yes. Reducing reliance on human interventions minimizes ongoing operational expenses, making your business more cost-effective. 

Q.3 What are the key benefits of Financial Aid Support?

The key advantages of using our Financial Aid Support Services include:

  • Increased Student Satisfaction rates
  • Fast and Accurate answers
  • Students can choose their preferred mode of support
  • Students always know where to go for help – 24/7
  • Reduces costs and increased service availability for faculty, staff and students
  • Your data is always safe and secure
Q.4 What is your SLA for Financial Aid Support?
  • Reduce average speed to answer to less than 60 seconds.
  • Reduce call abandon rate to less than 3%.
Q.5 What do your Financial Aid Support Services provide?

At BlackBeltHelp, you will be provided with services related to the following:

  • Application completion assistance
  • Grants & Scholarships
  • Loans
  • Verification / Tax information
  • FAFSA
  • Veteran & Military Benefits