• Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          The Classroom Technology Emergency App enables faculty to promptly report IT-related issues to on-site IT staff with a simple click, facilitating on-site help for resolving classroom technical issues.

          Reduce Costs & Expand Access with a Self-Help Knowledge Base.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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About BlackBeltHelp

Innovative Solutions that Drive Enrollment and Retention

Human Cloud Network

Customer Experience Products

Company Overview

About 20 years ago, BlackBeltHelp was founded by Education for Education, developing our first contact center around the needs and desires of our development institutions, a culmination of private and public two and four-year colleges and universities. Today, BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. We have over 300 full-time staff, handling over 1.3 million support requests annually from approximately 4 million users distributed across our 200+ clients.

Our Mission

BlackBeltHelp is committed to empowering students to maximize their educational experience, delivering higher satisfaction rates, while reducing costs and increasing service availability for faculty, staff, and students.

It’s All About the People – Higher Education’s Premiere AI-enabled Support Services

  • Enrollment Support
  • Financial Aid Support
  • Student Services Support
  • IT Helpdesk Support
  • LMS Helpdesk Support

Futureproof Conversational AI Technology Seamlessly Integrated Into Your Campus Ecosystem

  • Customer Experience Platform
  • AI Voice & Chat Bot
  • AdvisorAssist Desktop
  • Password Reset
  • Engagement Messenger
  • Knowledge Base

Only the Best for Our Customers

  • Average Speed of Answer (ASA) <60 seconds
  • First Call Resolution (FCR) >80%
  • Customer Satisfaction (CSAT) >80%

Leadership Team

Meet the team committed to empowering colleges and universities to deliver premium support experiences to their faculty, staff and students.


More than Partners: Allies. Bringing the best technologies together to enable exceptional customer experience.




Student Support Anually


Interactions Handled Annually