About BlackBeltHelp

Innovative Solutions that Drive Enrollment and Retention

Human Cloud Network

Customer Experience Products

Company Overview

About 20 years ago, BlackBeltHelp was founded by Education for Education, developing our first contact center around the needs and desires of our development institutions, a culmination of private and public two and four-year colleges and universities. Today, BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. We have over 400 full-time staff, handling over 1.3 million support requests annually from approximately 4 million users distributed across our 200+ clients.

Our Mission

BlackBeltHelp is committed to empowering students to maximize their educational experience, delivering higher satisfaction rates, while reducing costs and increasing service availability for faculty, staff, and students.

It’s All About the People – Higher Education’s Premiere AI-enabled Support Services

  • Enrollment Support
  • Financial Aid Support
  • Student Services Support
  • IT Helpdesk Support
  • LMS Helpdesk Support

Futureproof Conversational AI Technology Seamlessly Integrated Into Your Campus Ecosystem

  • Customer Experience Platform
  • AI Voice & Chat Bot
  • AdvisorAssist Desktop
  • Password Reset
  • Engagement Messenger
  • Knowledge Base

Only the Best for Our Customers

  • Average Speed of Answer (ASA) <60 seconds
  • First Call Resolution (FCR) >80%
  • Customer Satisfaction (CSAT) >80%

Leadership Team

Meet the team committed to empowering colleges and universities to deliver premium support experiences to their faculty, staff and students.


More than Partners: Allies. Bringing the best technologies together to enable exceptional customer experience.




Student Support Anually


Interactions Handled Annually