BlackBeltHelp

        • Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Around-the-clock, multimodal, personalized student support services.

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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24/7 Support Through AI Technology, Backed by a Human Network

Company Overview

At BlackBeltHelp (BBH), we believe that students succeed when you are always there for them. Our AI-powered solutions, backed by a network of support professionals, ensure students always have the help they need.

We partner with over 150 higher ed institutions to lower support service delivery costs, improve student experience, and increase staff bandwidth. What sets BBH apart is that we not only respond to incoming requests for IT and One-Stop student services, but also provide proactive outreach to students and their families through SMS and call campaigns to ensure engagement and prompt necessary actions.

Our Mission

BlackBeltHelp is committed to empowering students to maximize their educational experience, delivering higher satisfaction rates, while reducing costs and increasing service availability for faculty, staff, and students.

It’s All About the People – Higher Education’s Premiere AI-enabled Support Services

  • Enrollment Support
  • Financial Aid Support
  • Student Services Support
  • IT Helpdesk Support
  • LMS Helpdesk Support

Futureproof Conversational AI Technology Seamlessly Integrated Into Your Campus Ecosystem

  • Customer Experience Platform
  • AI Voice & Chat Bot
  • EduView
  • Password Reset
  • Engagement Messenger
  • Knowledge Base

Only the Best for Our Customers

  • Average Speed of Answer (ASA) <60 seconds
  • First Call Resolution (FCR) >80%
  • Customer Satisfaction (CSAT) >80%

Leadership Team

Meet the team committed to empowering colleges and universities to deliver premium support experiences to their faculty, staff and students.

Partners

More than Partners: Allies. Bringing the best technologies together to enable exceptional customer experience.

200+

Clients

4M+

Student Support Annually

1M+

Interactions Handled Annually 

100%

Referenceable