BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. We have over 400 full-time staff, handling over 1.3 million support requests annually from approximately 4 million users distributed across our 200+ clients.
Yes, our chat solution is VAPT certified and VPAT Compliant
No, we don’t. User verification is used to verify the user and then to set a flag that is valid for that chat session only. The user verification information is not stored in the chat transcript, ticketing, or logs and is not transferred to a live agent (in case the interaction is escalated).
Only the information that we agreed upon during the implementation. This primarily consists of the user information required, such as username, phone number, and email.
No, we do not.
It takes 4 to 6 Weeks to implement which includes the Pilot testing.
Measures the firm takes to ensure confidentiality and security in dealing with personal data in relation to FERPA, to meet federal financial aid compliance regulations and ADA considerations.
An IT Helpdesk is a software platform that helps the user solve their problems through a single (or multiple) point of contact. IT Helpdesk allows employees and IT team members to troubleshoot issues, track their queries, and get assistance related to products, services or processes.
We provide our services in both English and Spanish.