• Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          The Classroom Technology Emergency App enables faculty to promptly report IT-related issues to on-site IT staff with a simple click, facilitating on-site help for resolving classroom technical issues.

          Reduce Costs & Expand Access with a Self-Help Knowledge Base.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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  3. FAQ’s

Frequently Asked Questions

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. We have over 400 full-time staff, handling over 1.3 million support requests annually from approximately 4 million users distributed across our 200+ clients. 

  • Student Services Support 
  • IT Helpdesk Support 
  • LMS Helpdesk Support 
  • Enrollment Support 
  • Financial Aid Support 
  • AI Voice & Chat Bot 
  • AdvisorAssist Desktop 
  • CX Portal 
  • Password Reset 
  • Engagement Messenger 
  • Students Services Support 
  • IT Helpdesk Support 

Yes, our chat solution is VAPT certified and VPAT Compliant

  • Phone Average Speed to Answer: 60 seconds monthly 
  • E-mail and Ticket Average Speed to Answer: Human response within 2 hours 
  • Chat Average Speed to Answer: < 180 seconds monthly  
  • With 95% Customer Satisfaction

No, we don’t. User verification is used to verify the user and then to set a flag that is valid for that chat session only. The user verification information is not stored in the chat transcript, ticketing, or logs and is not transferred to a live agent (in case the interaction is escalated). 

Only the information that we agreed upon during the implementation. This primarily consists of the user information required, such as username, phone number, and email.

  • BlackBeltHelp provides support via the following interaction channels – 
  • Inbound phone calls 
  • Outbound phone calls for callbacks to end users. 
  • Email notification to BlackBeltHelp’s inContact interaction management system 
  • Ticket notifications must only be delivered when it is intended for BlackBeltHelp to work the ticket.  
  • Branded HTTPS chat interface 

It takes 4 to 6 Weeks to implement which includes the Pilot testing. 

Measures the firm takes to ensure confidentiality and security in dealing with personal data in relation to FERPA, to meet federal financial aid compliance regulations and ADA considerations.

An IT Helpdesk is a software platform that helps the user solve their problems through a single (or multiple) point of contact. IT Helpdesk allows employees and IT team members to troubleshoot issues, track their queries, and get assistance related to products, services or processes.

You can reach out to us at or sign up here. Our agent will then get in touch with you to set up a Zoom call.

We provide our services in both English and Spanish.

Yes, we do. We can provide you with more specific and special integrations upon request. You can reach out to us for more information at