BlackBeltHelp

        • Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Reduce Costs & Expand Access with a Self-Help Knowledge Base.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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CX Portal

Dashboard and Reports

Helpdesk Insights

Bot Performance and Training

Ticket Management

Product Configuration

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Key Features
  • Provides insights into call volumes and student behavior 
  • Tracks the accuracy of your AI bot and provides analytics that help with refining bot training 
  •  Role-based access to view real-time insights 
  •  Provides an option to download reports

Benefits of Having a CX Portal

  • Provides an in-depth view into your support services, so you know exactly what’s happening at all times.  
  • Helps monitor the performance of advisors in real-time. 
  • Allows you to view insights from multiple sources in a single dashboard 
  • Dashboard is accessible from a single set of credentials, making it easy to get the reports you need.

CX Portal Timeline

Customer Success Stories
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Blog

The Power of Predictive Analytics: Using Data to Propel Students Towards Success

Predictive analytics is the process of using statistical techniques to extract patterns from historical data in order to predict future outcomes. From finance to healthcare, and higher education, in particular, the use of predictive analytics is gaining currency. Embarking on a predictive analytics journey not only helps you attain better results, deliver great customer experiences […]

Predictive Analytics: Can It Amplify Student Success?

Higher education institutions spend millions on Student Enrollment. They invest large sums of money in internet marketing, admission counselors. Thus, when these prospective students don’t enroll, educational institutions suffer huge losses. If these students enroll and aren’t engaged in the learning process, the organizations are again bound to incur losses due to lower graduation and […]

Frequently Asked Questions

The CX Portal is designed to help institutions in analyzing the interactions that have happened with the Bot, helpdesk, self-help knowledgebase, and messaging. It primarily focuses on measuring, monitoring, and managing your institutions’ helpdesk analytics such as total conversations, total sessions, interaction by channel, top intents, and more. Additionally, this tool helps institutions in training the bot based on the insights provided. 

This tool is designed essentially to provide insights into call volumes and student behavior. It defines the accuracy of a bot and offers analytics to assist institutions in taking decisions for further bot training.  

Yes, it does. The CX Portal will combine all your application login screens into one. With the SSO, you can enter your login credentials only once on a single page to access all of your SaaS apps.

The CX Portal has proven to be an effective tool for institutions. It offers cost savings, improved student retention, increase in productivity, and the ability to gather data to enhance decision making. 

Yes, the CX Portal can be integrated with the existing systems.

It takes 4 to 5 Weeks to implement which includes the Pilot testing. 

Some of the key features of a CX Portal include:

  • Creating and tracking support tickets
  • Managing purchase orders
  • Tracking order deliveries
  • Sharing policies and documents
  • Looking up invoices and quotes
  • Sharing detailed FAQ information