The CX Portal is designed to help institutions in analyzing the interactions that have happened with the Bot, helpdesk, self-help knowledgebase, and messaging. It primarily focuses on measuring, monitoring, and managing your institutions’ helpdesk analytics such as total conversations, total sessions, interaction by channel, top intents, and more. Additionally, this tool helps institutions in training the bot based on the insights provided.
This tool is designed essentially to provide insights into call volumes and student behavior. It defines the accuracy of a bot and offers analytics to assist institutions in taking decisions for further bot training.
Yes, it does. The CX Portal will combine all your application login screens into one. With the SSO, you can enter your login credentials only once on a single page to access all of your SaaS apps.
The CX Portal has proven to be an effective tool for institutions. It offers cost savings, improved student retention, increase in productivity, and the ability to gather data to enhance decision making.
Yes, the CX Portal can integrate with the existing systems.
It takes 4 to 5 Weeks to implement which includes the Pilot testing.
Some of the key features of a CX Portal include: