BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Gain Actionable Insights from Every Interaction

Data and Analytics That Allows You to Measure, Monitor, and Optimize Your Institution’s Support with Precision

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Real-Time Data and Analytics: The CX Portal

Empower your institution to analyze all interactions across AI chatbots, helpdesks, knowledgebases, live chats, SMS messaging and more. With the CX Portal you can access comprehensive data and analytics from call volume to student behavior and beyond in order to monitor and manage your institution’s support performance.

Key Features
Real-time, in-depth data and analytics.
Monitor support staff performance in real-time.
Insights into multiple support channels.
Data-informed strategies and decision making.
Monitor and train AI bots to improve accuracy.
Role-based permissions and downloadable reports.

The Impact of CX Portal

  • Increase productivity and performance.
  • Enhance decision-making and process improvement.
  • Lower support delivery cost.
  • Boost support staff performance.
  • Improve student and staff experience.
Blog
7 Distinct Ways Contact Centers Can Ensure Student Success

7 Distinct Ways Contact Centers Can Ensure Student Success

In the ever-evolving landscape of education, student success remains at the core of every academic institution’s mission. From K-12 to Higher Education, fostering student success and providing comprehensive support is crucial for student growth and development.  This is even more important for today’s students – who have become accustomed to quick and efficient services, whether […]

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How does AI-driven multimodal support help improve student success?

How does AI-driven multimodal support help improve student success?

99.4% of 509 higher education institutions in the U.S. say that artificial intelligence (AI) in education and learning will be instrumental to their institution’s competitiveness in the next three years. In the rapidly evolving landscape of education, student success is paramount. One notable shift is the increasing diversity of student populations, including a rise of […]

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Impact of AI in Higher Education CX Solutions: Challenges and Opportunities

Impact of AI in Higher Education CX Solutions: Challenges and Opportunities

Introduction: In today’s rapidly evolving technological landscape, artificial intelligence (AI) is revolutionizing various industries, including higher education. AI-powered solutions are reshaping the way institutions engage with their students, faculty, and staff, particularly in the realm of customer experience (CX). This blog explores the profound impact of AI in higher education CX solutions, highlighting the challenges and opportunities […]

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What can CX Portal do for your institution?
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