BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Insightful Discussions with Higher Ed Experts

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WEBINAR: The Evolution and Future of Student Support

November 7th, 2024 | 2:00 - 3:00 PM ET

Watch the recording of our webinar featuring Zachary Shanes, IT Services Coordinator at Cleveland State University-Ohio, and Joe Heltzel, Interim VP of Client Success at BlackBeltHelp, as they explore the trends shaping the future of student support in 2025 and beyond.
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WEBINAR: AI Meets IAM

September 26th, 2024 | 1:00 PM ET

Watch the recording of our webinar on AI Meets IAM with Dieter Schuller (President, QuickLaunch), Christopher Uthe (Chief Product Officer, BlackBeltHelp), Brian Garner (Director of Information Technology Systems, Fisk University), and Dr. Damian Clarke, Ph.D.(VP, Alabama State University).
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WEBINAR: How to Provide Efficient and Accurate Support at a Reduced Cost

August 29th, 2024 | 2:00 - 3:00 PM ET

Watch the recording of our webinar on How to Provide Efficient and Accurate Support at a Reduced Cost with Nikki Hoback (Service Desk Manager, Metropolitan State University of Denver), and Christopher Uthe (Chief Product Officer, BlackBeltHelp).
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WEBINAR: Supporting the Student Journey Through AI

July 10th, 2024 | 2:00-3:00 PM ET

Watch the recording of our webinar on Supporting the Student Journey Through AI to learn AI empowers institutions to meet student needs at every stage of their journey with Ben Roelofs (Director of User Services, University of Nevada, Reno), Michael Lyons (Vice President and Chief Information Officer Massachusetts Bay Community College) and Christopher Uthe (Chief Product Officer, BlackBeltHelp).
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WEBINAR: Mississippi University for Women's 'Land & Expand' Approach to AI Solutions

May 7th, 2024 | 1:00 PM ET

Watch the recording of our webinar with Mississippi University of Women who recognized the importance of a cohesive and modern-day engagement solutions to achieve institutional success, with Aaron Brooks  (Director of IT Mississippi University of Women), Jarod Bonino (Director of Product Management, Unifyed), Kyle Stevens (Sr. Product Manager, Unifyed), and Christopher Uthe (Chief Product Officer, BlackBeltHelp).
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WEBINAR: Meet Advanced AI: The Ultimate Team Player for Higher Ed

Apr 23rd, 2024 | 1:00 PM ET

Watch the recording of our live webinar on “Meet Advanced AI: The Ultimate Team Player for Higher Ed”, featuring Jarod Bonino, Dir. Product Management from Unifyed and Anthony Humphreys, President from BlackBeltHelp to unveil the ways higher ed can leverage AI Chatbot on Tuesday, 23 April 2024 - 1:00 pm EST
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WEBINAR: New Mexico Highlands University Levels Up Student Experience with AI-powered Solutions

March 14th, 2024 | 2:00 PM ET

Watch the recording of the Webinar on how New Mexico Highlands University, among other institutions, has placed a long-standing trust in Unifyed and BlackBeltHelp Solutions. Know how Adele Ludi (Associate Director, New Mexico Highlands University), Christopher Uthe (Chief Product Officer, BlackBeltHelp), Jarod Bonino (Director of Product Management, Unifyed) and Kyle Stevens (Senior Product Manager, Unifyed) shed light on the collaborative efforts and the tangible benefits of AI solutions in higher education.
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WEBINAR: Elevating student experience with AI in 2024

January 30th, 2024 | 2:00 - 3:00 PM ET

Watch the recording as we unravel the significance of Artificial Intelligence in Higher Education to elevate the overall student experience with Anthony R. Humphreys  (President, BlackBeltHelp) and Serra Turner (Support Centre Team Lead, Community College of Baltimore County
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WEBINAR: How To Implement An AI Strategy In Higher Education Support Services

October 5th, 2023 | 1:00 - 2:00 PM ET

Watch the recording of our Tech Talk on How To Implement An AI Strategy In Higher Education Support Services with Anthony R. Humphreys (President, BlackBeltHelp) and Lou Delzompo (Sr. Enterprise Architect, KAI Partners) where Higher Ed industry veterans came together to discuss how AI Strategy In Higher Education should be implemented for the Support Services.
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WEBINAR: The AI-enabled Solutions that are Powering Today’s Helpdesk Support Teams

June 22nd, 2023 | 1:00 - 2:00 PM ET

Watch the recording of our Webinar which occurred on June 22nd, 2023 on the topic - "what’s new with AI-enabled Solutions that are Powering Today’s Helpdesk Support Teams" with panelists being the veterans of higher-ed space - Branden Black (VP - Sales Engineering, QuickLaunch) and Anthony R. Humphreys (President, BlackBeltHelp)
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TECH TALK: The Future of AI in Higher Ed Helpdesk Support

May 31st, 2023 | 2:00 - 3:00 PM ET

Watch the recording of our Tech Talk on The Future of AI in Higher Ed Helpdesk Support with Frank Mortimer (VP, Marketing, BlackBeltHelp) and Michael Zastudil (SVP, Customer Success & Product Management, BlackBeltHelp)
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WEBINAR: Unveiling the Secrets of Student Service Solutions through the Remote Helpdesk

January 19th, 2023 | 2 PM EST

Watch the recording of our webinar to learn about the benefits of outsourcing after-hours IT Help Desk Support with Ben Roelofs (Director, User Services Office of Information Technology, University of Nevada, Reno) and Michael Zastudil (SVP, Customer Success, and Product Management, BlackBeltHelp).
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WEBINAR: Exclusive BlackBeltHelp Virtual Client Meet Up

December 8th, 2022 | 2 PM EST

Watch the recording to learn how to establish a robust security access management program in your organization with Patrick Singh (Chief Engagement Officer, QuickLaunch) and Michael Zastudil (SVP, Customer Success, and Product Management, BlackBeltHelp).
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WEBINAR: How Covid Lockdown Helped City College of San Francisco re-invent their Student Support Strategy

Watch recording of the webinar with Ellen Rayz (Associate Vice Chancellor and Chief Technology Officer, City College of San Francisco) & Michael Zastudil (SVP, Customer Success, and Product Management, BlackBeltHelp)
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WEBINAR: How to Deploy a Successful IT Help Desk

Watch recording of the webinar with Keyan T Williams (Assistant Director, I.T. Support Operations, Cornell University) & Michael Zastudil (SVP of Customer Experience, BlackBeltHelp)
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WEBINAR: AI Chatbot: A Virtual Assistant That Fuels Student Engagement

Watch recording of the webinar with Anthony R. Humphreys, President, BlackBeltHelp
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WEBINAR: Implementing Comprehensive 24x7 Online OneStop & IT Support with Chatbots and Self-Service

Watch recording of the webinar with Anthony R. Humphreys, President, BlackBeltHelp
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WEBINAR: Pima Community College Leverages Best Practices to Eliminate Barriers for Students and Reduce Service Costs

Watch recording of the webinar with Jennifer Madrid, Director of Virtual Services & Technology, Pima Community College
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WEBINAR: How LIM College Takes A Student-Centric Approach Toward Innovation

Watch recording of the webinar with Lance Kurzrok, Director of Information Technology Operations, LIM College
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WEBINAR: Streamline Service Through Integrated Technology to Reduce Cost and Increase Student Engagement

Watch recording of the webinar with Jennifer Madrid, Director of Virtual Services & Technology, Pima Community College
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WEBINAR: How Community College of Baltimore County Reduces Costs While Exceeding Student Expectations via 24x7 Service Watch recording of the webinar with Andrea Tanner, Senior Director, Technology Support, Community College of Baltimore Country

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WEBINAR: Learn about data-driven solutions to ensure the continuity of teaching during COVID-19 with EesySoft!

Watch recording of the webinar with Ian Haugh, Vice President Global Sales, Eesysoft
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WEBINAR: How Service Delivery During Covid-19 Can Support Student Engagement

Watch recording of the webinar with Jesse Boeding, Doctoral Student, University of Pennsylvania
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WEBINAR: Best Practices for Business Continuity During Pandemic

Watch recording of the webinar with Michael Lyons, Chief Information Officer, MassBay Community College
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WEBINAR: Exceed Your Students’ Service Expectations While Reducing Costs

Watch recording of the webinar with Anthony R. Humphreys , President
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WEBINAR: A OneStop Student Service Center for Modern Learners

Watch recording of the webinar with Anthony R. Humphreys , President
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WEBINAR: Reduce Faculty Frustration with Classroom Technology Emergency App

Watch recording of the webinar with Michael Zastudil, Sr VP of Customer Success & Product Development
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WEBINAR: CHATBOTS & AI: New Technology Changing The Users' Experience Landscape

Watch recording of the webinar with Michael Zastudil, Sr VP, College & University Partnerships
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WEBINAR: Don't be the DMV on your campus: Leverage a OneStop to deliver amazing students services

Watch recording of the webinar with Anthony R. Humphreys, Senior Vice-President, OneStop
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WEBINAR: Executive Dashboards: How to Measure Help Desk Performance & Impact

Watch recording of the webinar with Michael Zastudil, VP, College & University Partnerships
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WEBINAR: The New Higher Ed Help Desk is a Bot: Artificial Intelligence iSeminar

Live Q&A with Tracy E. Thomson (President, BlackBeltHelp)
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WEBINAR: Learn How Bridgewater State University is Perfecting End-User’ Experience with After-Hours Support

Live Q&A with Patricia Jones (Director IT, Bridgewater State University)
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WEBINAR: BlackBeltHelp OneStop Support: Achieve Student Success and Student Engagement Objectives Effortlessly

Watch recording of the webinar with Ron Bhalla, CEO & Tracy E. Thomson, President from BlackBeltHelp.
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WEBINAR: MassBay Community College Steps Up Student Success with BlackBeltHelp OneStop Platform

Watch recording of the webinar with Michael Lyons from MassBay Community College.
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WEBINAR: Learn How Grinnell College Improved the Student Experience with After-Hours Support

Watch recording of the webinar with John Hammond, Director of User Services, Grinnell College.
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WEBINAR: Southern University at Shreveport Louisiana Steps-Up to Enhance Student Experience with BlackBeltHelp OneStop Support

Watch recording of the webinar with Dr. Melva Williams from Southern University at Shreveport Louisiana.
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WEBINAR: Learn How Cleveland State University Supports Students 24x7 with BlackBeltHelp

Defining an Ideal Student Experience with Student-Centered Help Desk Support. Watch recording of the webinar with Sarah Rutland from Cleveland State University.
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