It stays in a queue till it gets picked up by any handler.
We can customize everything as per your request in the app like:
It works by fetching the geo differences between handler and institute latitude/longitude.
Yes, however the rating will only be visible to the requester once the 4 hours have passed.
It is defined at the time of user creation when the handler skills are set corresponding to the specific issues.
Campus Location selected while raising the request.
Yes, we can configure it at the time of setting up institute in our app.