• Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Reduce Costs & Expand Access with a Self-Help Knowledge Base.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Kean University Selects BlackBeltHelp to Revolutionize IT & LMS Helpdesk Support with AI-Powered Solutions

Miami, Florida – May 22, 2024 – BlackBeltHelp proudly announces its strategic collaboration with Kean University, New Jersey’s first Urban Research University. This partnership aims to expand access and reduce costs by leveraging BlackBeltHelp’s multi-modal IT & LMS Helpdesk Support complemented by AI Chatbot.

Key highlights of the partnership include:

  1. AI-Powered Solutions: BlackBeltHelp’s cutting-edge AI chat and voice bots will provide students with personalized support around the clock. These bots leverage advanced algorithms to deliver real-time answers and assistance, enhancing the student experience and promoting academic success.
  2. Industry-Leading Service Level Agreements (SLAs): BlackBeltHelp’s commitment to excellence is reflected in its industry-leading SLAs, ensuring prompt and effective resolution to student inquiries. Kean University can rely on BlackBeltHelp to deliver high-quality support consistently.
  3. Cost-Effective Solutions: By partnering with BlackBeltHelp, Salem State can provide superior service at a lower cost. BlackBeltHelp’s competitive pricing model enables institutions to optimize resource allocation and achieve significant cost savings.

“BlackBeltHelp is excited to announce its partnership with Kean University to expand their user support, both quickly and cost-effectively. This collaboration will significantly enhance support services for students, faculty, and staff, offering quick and efficient resolution for their technical issues.” said Anthony Humphreys, President, BlackBeltHelp.

About Kean University

Kean University, New Jersey’s first Urban Research University, creates a world-class, innovative, and inclusive society through equity and excellence in teaching, learning, global research, and impactful public engagement. Founded in 1855, Kean prepares future leaders and innovators in business, the sciences, education and the arts and humanities while also fostering research that addresses issues in their very own communities.

About Edge

Edge, a nonprofit corporation, serves as a technology solutions partner. Kean University, a member of Edge, is the outcome of BlackBeltHelp and Edge strategic partnership.