• Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          The Classroom Technology Emergency App enables faculty to promptly report IT-related issues to on-site IT staff with a simple click, facilitating on-site help for resolving classroom technical issues.

          Reduce Costs & Expand Access with a Self-Help Knowledge Base.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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AI Voice & Chat Bot

Full Campus Support





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Key Features
  • Futureproof Conversational AI Technology powered by Google
  • Multi-Channel Support – Website, Messaging, Phone, and More!
  • Seamlessly Integrates with Campus Applications
  • Live Human Transfer
  • Multi-Language Support
  • Reports & Dashboards for Admins

Data Sheet

Benefits of Having an AI bot

  • Drives Student Engagement
  • Immediate, Personalized, Always on, Always Available 24/7 Support
  • Enhances the User Experience
  • Measurable Performance
  • Reduces Operational Costs
  • Increases ROI

Let’s Get Started

BlackBeltHelp AI Voice and Chat Bot on Campus

Information Technology


Veteran services

Learning Management


Student Services

Financial Aid

Students Accounts/ Bursar

… and more

Questions Our AI Bot Can Answer

Financial Aid
Students Accounts / Bursar
Information Technology
- Did you receive my financial aid application?
- What documents am I missing?
- How much is my financial aid?
- What is the due date for submitting my application?
- When will I receive my aid?
- How much do I owe?
- If I don’t pay soon, what will happen?
- Can I pay in installments?
- When is my payment due?
- Can I pay by credit card?
- How do I reset my password?
- How do I connect my PlayStation to the network?
- Why can’t I see my course?
- How do I set up my phone?
- My laptop crashed-can you help?
Learning Management System
Registrations & Records
- Is my application complete for the Nursing program?
- Have I been admitted to the Nursing program?
- How much is the program?
- Why am I unable to see my course?
- Are courses made available to students automatically?
- Does every course the school offers automatically provide a course shell in the LMS?
- When is my priority registration date?
- Why does my record have a hold on it?
- What is the current course load and grade level?
- Who is my academic advisor?
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An Integrated AI-powered Ecosystem

Reach every student and answer every question from a single point of contact. BlackBeltHelp’s AI Voice and Chat Bot securely unifies and personalizes the student experience.

FAQ Bot Timeline

Customer Success Stories
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Leveraging AI Chatbots: Enhancing Student Engagement and Success in Universities

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Customer Service Chatbots are Redefining CX

In the quest to enhance student engagement, higher education institutions are shifting their focus from traditional phone support to embracing modern, user-friendly technologies like live chat. This strategic shift recognizes the importance of meeting students on their own terms and catering to their digital, rapid-response expectations. One such technology that has gained significant traction is […]

Welcome to the Future: AI’s role in Higher Education

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Frequently Asked Questions

It takes 6-8 weeks which includes the duration from discovery to go live. This does not include the timeframe required for any integration. 

Only the interactions transferred by the bot to a live agent will be counted against contractual interactions. 

Yes, our bot has the functionality to create tickets in your ticketing system. Integration is also possible and can be discussed.

No, we don’t. User verification is used to verify the user and then to set a flag that is valid for that chat session only. The user verification information is not stored in the chat transcript, ticketing, logs and is not transferred to a live agent (in case the interaction is escalated). 

Only the information that we agreed upon during the implementation. This primarily consists of the user information required, such as username, phone number, and email. 

Yes, our chat solution is VAPT certified and VPAT Compliant

Yes, to BlackBeltHelp agents.