BlackBeltHelp

        • Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Generative AI Chat and Voice Bot, Backed by a Human Network

Reduce IT, LMS, and Other Student Services Support Cost by 50%

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The Most Robust AI Solution for Higher Ed

BlackBeltHelp provides the only AI solutions designed specifically for higher ed, tailored to your institution’s needs, and backed by a network of support professionals. Through seamless integration with your campus systems (SIS/ERP, ITSM, LMS, CRM, MFA, SSO, AD, and more), our AI bots address questions related to IT, LMS, admission, financial aid, registrar, bursar, and beyond.

Key Features

Generative, Powered by Large Language Models
Seamless Integration with Campus Systems
Live Human Transfer
Multimodal Support – Website, SMS Messaging, Phone, etc.
Multi-Language Support
Minimal Institutional Maintenance Required

Our AI Clients

Client Success

Outcomes

  • 25% Reduction of ​phone calls
  • 7910 Minutes Saved Per Month
  • 97% Chatbot Resolution Rate​
  • 90% Satisfaction
Ellen Rayz
AVP/CTO
City College of San Francisco

I would recommend BlackBeltHelp for Service Desk and Chatbot build. They built our Chatbot in 2 weeks, created a new Helpdesk website, and are helping us every day to train our Chatbot. Our students are very excited, and we have gone from 0 to over 450 Q&A's in our knowledge base in under three weeks! Thanks, BBH!

Fully Interated with your Campus Ecosystem

Answer every question from a single point of contact. BlackBeltHelp’s AI bots securely unify and personalize the student experience.

Blog

Leveraging AI Chatbots: Enhancing Student Engagement and Success in Universities

In today’s digital age, universities constantly seek innovative ways to connect with students and support their academic journey. One such technology that has gained traction in recent years is AI chatbots.  These intelligent virtual assistants have revolutionized the way universities interact with students, offering personalized support, timely assistance, and valuable resources to help them succeed. In […]

Customer Service Chatbots are Redefining CX

In the quest to enhance student engagement, higher education institutions are shifting their focus from traditional phone support to embracing modern, user-friendly technologies like live chat. This strategic shift recognizes the importance of meeting students on their own terms and catering to their digital, rapid-response expectations. One such technology that has gained significant traction is […]

Welcome to the Future: AI’s role in Higher Education

ChatGPT has emerged as a game changer on the technology front. Advanced digital intelligence in the form of chatbots and voicebots is bringing about a paradigm shift in how we access information. Bots are quick, offer simulated human conversation, and provide the advantage of answering in a natural and understandable style. Bot technology is going […]

What can generative, systems-integrated, AI do for your institution?

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