Password Reset

Self Service Password Reset

Personalized and Secure

Accessible Solution

Cost Efficient

Higher and Quick ROI

  1. Home
  2. /
  3. Password Reset

Key Features

  • Seamless Integration: Our IVR-based password reset tool seamlessly integrates with the campus active directory or SSO provider, ensuring a hassle-free experience.
  • Multi-factor Authentication: Enhance security with multi-factor authentication to verify user identity during password reset, reducing unauthorized access.
  • 24/7 Accessibility: Users can reset their passwords around the clock, providing flexibility and convenience for both students and staff.
  • Quick Resolution: Significantly reduces the time to resolve password issues, getting users back to work or study faster.
  • Automated Self-Service: Promotes self-service, reducing the need for human intervention.


Benefits of Password Reset

  • Cost Savings: Reduced human intervention lowers operational costs.
  • Security Enhancement: Multi-factor authentication strengthens data protection, reducing the risk of security breaches.
  • Resource Allocation: Staff can focus on more critical tasks, improving overall productivity.
  • Efficiency: Faster resolution times result in better productivity and less downtime for users.
  • User Satisfaction: Enhanced services lead to happier users, contributing to the institution’s reputation.
  • Competitive Advantage: Implementing advanced self-service tools demonstrates the institution’s commitment to innovation and excellence, attracting students and staff.

Password Reset Timeline

Customer Success Stories

previous arrow
next arrow


Customer Service Chatbots are Redefining CX

In the quest to enhance student engagement, higher education institutions are shifting their focus from traditional phone support to embracing modern, user-friendly technologies like live chat. This strategic shift recognizes the importance of meeting students on their own terms and catering to their digital, rapid-response expectations. One such technology that has gained significant traction is […]

All-in-One Convenience: Why juggle multiple applications when you can have everything you need in one place

In today’s fast-paced higher education landscape, institutions face numerous challenges in providing seamless support to their students and staff. From meeting the increasing expectations of students for instant and around-the-clock access to support services to adapting to the diverse communication preferences of the modern digital age, universities must navigate budget constraints while scaling their support […]

7 Distinct Ways Contact Centers Can Ensure Student Success

In the ever-evolving landscape of education, student success remains at the core of every academic institution’s mission. From K-12 to Higher Education, fostering student success and providing comprehensive support is crucial for student growth and development.  This is even more important for today’s students – who have become accustomed to quick and efficient services, whether […]

Frequently Asked Questions

In contrast to the traditional way of contacting the helpdesk, a self-service password reset is a more effective alternative for employees and organizations who are seeking to reduce their support costs by reducing their support inquiries.  

Helpdesk teams get bogged down by low-level issues such as “password resets”, which delays their ability to respond to more critical issues. Hence, a conversational chatbot can reset a password by itself, further reducing helpdesk calls while also reducing costs.

In case the user forgets the password, the tool will get the institution ID from the user. It will then verify the user’s identity and access the management application. An OTP (One Time Passcode) will then be sent and verified via the message service app. The automated password reset tool will create a one-time password and update in IAM applications and finally, create a resolved ticket.  

Users can quickly and easily reset passwords, minimizing disruption to their work or studies. Multi-factor authentication ensures that their accounts remain secure, protecting personal and institutional data. Along with that, 24/7 access empowers users to reset passwords when it’s most convenient for them.

Yes, it is. Reducing reliance on manual interventions minimizes ongoing operational expenses, making the business more cost-effective.

Yes, this tool is designed essentially to enhance the security of institutional data. Our strengthened data security safeguards the institution’s reputation and protects sensitive information. 

Yes, it does. The 24/7 access empowers users to reset passwords when it’s most convenient for them.