• Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Reduce Costs & Expand Access with a Self-Help Knowledge Base.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Password Reset

Self Service Password Reset

Personalized and Secure

Accessible Solution

Cost Efficient

Higher and Quick ROI

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Key Features
  • Seamless Integration: Our IVR-based password reset tool seamlessly integrates with the campus active directory or SSO provider, ensuring a hassle-free experience.
  • Multi-factor Authentication: Enhance security with multi-factor authentication to verify user identity during password reset, reducing unauthorized access.
  • 24/7 Accessibility: Users can reset their passwords around the clock, providing flexibility and convenience for both students and staff.
  • Quick Resolution: Significantly reduces the time to resolve password issues, getting users back to work or study faster.
  • Automated Self-Service: Promotes self-service, reducing the need for human intervention.


Benefits of Password Reset

  • Cost Savings: Reduced human intervention lowers operational costs.
  • Security Enhancement: Multi-factor authentication strengthens data protection, reducing the risk of security breaches.
  • Resource Allocation: Staff can focus on more critical tasks, improving overall productivity.
  • Efficiency: Faster resolution times result in better productivity and less downtime for users.
  • User Satisfaction: Enhanced services lead to happier users, contributing to the institution’s reputation.
  • Competitive Advantage: Implementing advanced self-service tools demonstrates the institution’s commitment to innovation and excellence, attracting students and staff.

Password Reset Timeline

Customer Success Stories
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Frequently Asked Questions

In contrast to the traditional way of contacting the helpdesk, a self-service password reset is a more effective alternative for employees and organizations who are seeking to reduce their support costs by reducing their support inquiries.  

Helpdesk teams get bogged down by low-level issues such as “password resets”, which delays their ability to respond to more critical issues. Hence, a conversational chatbot can reset a password by itself, further reducing helpdesk calls while also reducing costs.

In case the user forgets the password, the tool will get the institution ID from the user. It will then verify the user’s identity and access the management application. An OTP (One Time Passcode) will then be sent and verified via the message service app. The automated password reset tool will create a one-time password and update in IAM applications and finally, create a resolved ticket.  

Users can quickly and easily reset passwords, minimizing disruption to their work or studies. Multi-factor authentication ensures that their accounts remain secure, protecting personal and institutional data. Along with that, 24/7 access empowers users to reset passwords when it’s most convenient for them.

Yes, it is. Reducing reliance on manual interventions minimizes ongoing operational expenses, making the business more cost-effective.

Yes, this tool is designed essentially to enhance the security of institutional data. Our strengthened data security safeguards the institution’s reputation and protects sensitive information. 

Yes, it does. The 24/7 access empowers users to reset passwords when it’s most convenient for them.