In contrast to the traditional way of contacting the helpdesk, a self-service password reset is a more effective alternative for employees and organizations who are seeking to reduce their support costs by reducing their support inquiries.
Helpdesk teams get bogged down by low-level issues such as “password resets”, which delays their ability to respond to more critical issues. Hence, a conversational chatbot can reset a password by itself, further reducing helpdesk calls while also reducing costs.
In case the user forgets the password, the tool will get the institution ID from the user. It will then verify the user’s identity and access the management application. An OTP (One Time Passcode) will then be sent and verified via the message service app. The automated password reset tool will create a one-time password and update in IAM applications and finally, create a resolved ticket.
Users can quickly and easily reset passwords, minimizing disruption to their work or studies. Multi-factor authentication ensures that their accounts remain secure, protecting personal and institutional data. Along with that, 24/7 access empowers users to reset passwords when it’s most convenient for them.
Yes, it is. Reducing reliance on manual interventions minimizes ongoing operational expenses, making the business more cost-effective.
Yes, this tool is designed essentially to enhance the security of institutional data. Our strengthened data security safeguards the institution’s reputation and protects sensitive information.
Yes, it does. The 24/7 access empowers users to reset passwords when it’s most convenient for them.