BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Highly Secure, Web-Based Password Management Solution

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Key Features
  • Seamless Integration: Our IVR-based password reset tool seamlessly integrates with the campus active directory or SSO provider, ensuring a hassle-free experience.
  • Multi-factor Authentication: Enhance security with multi-factor authentication to verify user identity during password reset, reducing unauthorized access.
  • 24/7 Accessibility: Users can reset their passwords around the clock, providing flexibility and convenience for both students and staff.
  • Quick Resolution: Significantly reduces the time to resolve password issues, getting users back to work or study faster.
  • Automated Self-Service: Promotes self-service, reducing the need for human intervention.

DATA SHEET

Benefits of Password Reset

  • Cost Savings: Reduced human intervention lowers operational costs.
  • Security Enhancement: Multi-factor authentication strengthens data protection, reducing the risk of security breaches.
  • Resource Allocation: Staff can focus on more critical tasks, improving overall productivity.
  • Efficiency: Faster resolution times result in better productivity and less downtime for users.
  • User Satisfaction: Enhanced services lead to happier users, contributing to the institution’s reputation.
  • Competitive Advantage: Implementing advanced self-service tools demonstrates the institution’s commitment to innovation and excellence, attracting students and staff.

Password Reset Timeline

Customer Success Stories
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Blog
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Empowering Educators: Classroom Technology Support Solutions for Seamless Teaching

In the digital era, classroom technology solutions are revolutionizing modern education by transforming traditional teaching methods and enhancing the learning experience. Interactive whiteboards, digital projectors, learning management systems, and online collaboration tools are becoming integral parts of the classroom, fostering engagement, collaboration, and personalized learning. Classroom technology also offers significant benefits to higher education instructors […]

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Leveraging AI Chatbots: Enhancing Student Engagement and Success in Universities

Leveraging AI Chatbots: Enhancing Student Engagement and Success in Universities

In today’s digital age, universities constantly seek innovative ways to connect with students and support their academic journey. One such technology that has gained traction in recent years is AI chatbots.  These intelligent virtual assistants have revolutionized the way universities interact with students, offering personalized support, timely assistance, and valuable resources to help them succeed. In […]

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Overcoming Helpdesk Support Challenges in Higher Education

Overcoming Helpdesk Support Challenges in Higher Education

Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests.  However, providing effective Helpdesk support in this dynamic environment […]

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Frequently Asked Questions
Q.1 What is self-service password reset?

In contrast to the traditional way of contacting the helpdesk, a self-service password reset is a more effective alternative for employees and organizations who are seeking to reduce their support costs by reducing their support inquiries.  

Q.2 Why use self-service password reset tool?

Helpdesk teams get bogged down by low-level issues such as “password resets”, which delays their ability to respond to more critical issues. Hence, a conversational chatbot can reset a password by itself, further reducing helpdesk calls while also reducing costs.

Q.3 How does password reset automation work?

In case the user forgets the password, the tool will get the institution ID from the user. It will then verify the user’s identity and access the management application. An OTP (One Time Passcode) will then be sent and verified via the message service app. The automated password reset tool will create a one-time password and update in IAM applications and finally, create a resolved ticket.  

Q.4 How does password reset impact the end user?

Users can quickly and easily reset passwords, minimizing disruption to their work or studies. Multi-factor authentication ensures that their accounts remain secure, protecting personal and institutional data. Along with that, 24/7 access empowers users to reset passwords when it’s most convenient for them.

Q.5 Is Password Reset tool economical?

Yes, it is. Reducing reliance on manual interventions minimizes ongoing operational expenses, making the business more cost-effective.

Q.6 Is Password Reset tool secure enough to protect important data and information?

Yes, this tool is designed essentially to enhance the security of institutional data. Our strengthened data security safeguards the institution’s reputation and protects sensitive information. 

Q.7 Does password reset offer after-hours support?

Yes, it does. The 24/7 access empowers users to reset passwords when it’s most convenient for them.