BlackBeltHelp

        • Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Around-the-clock, multimodal, personalized student support services.

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Uninterrupted Learning and Instruction for Your Students and Faculty

Enable Seamless 24/7 Learning and Support for Students and Faculty

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Smiling woman with headset, LMS helpdesk interface showcasing AI-powered assistance for 24/7 support in higher education

24/7 LMS Helpdesk Support for Higher Education

Provide round-the-clock support with experienced professionals delivering personalized, multimodal, AI-powered assistance through web, live chat, chatbot, text, and phone. Our LMS helpdesk seamlessly integrates with your campus technologies, offering a single point of contact for all Learning Management System issues and inquiries. Reduce service delivery costs while ensuring FERPA-compliant learning and instruction support.

Premium SLAs
  • Average Speed of Answer (ASA) <60 seconds
  • First Call Resolution (FCR) >85%
  • Customer Satisfaction (CSAT) >90%
Key Features
Available via phone, email, live chat, chatbot, and self-service.
Customized to meet your institution’s specific LMS needs.
Support major LMS platforms such as Blackboard, Moodle, Canvas, D2L, and more.
Domestic and global teams designed to fit your budget.
Fully compliant with FERPA regulations.
Round-the-clock support for all end-user inquiries.

LMS Helpdesk Support Clients

The Impact of LMS Helpdesk Support

  • Facilitate Uninterrupted Learning and Improve Academic Outcomes
  • Provide Continuous and Seamless Instructional Delivery
  • Increase Faculty and Staff Bandwidth
  • Improve Student Experience and Satisfaction
  • Lower LMS Support Service Delivery Cost
Student using laptop with LMS icons, showcasing the impact of LMS helpdesk support on learning, delivery, and satisfaction

LMS Helpdesk Support Includes

SIS / ERP

  • Banner
  • Peoplesoft
  • Jenzabar
  • Colleague
  • Workday
  • Ellucian

Operating System Support

  • Windows 10 and newer
  • Mac OS X and newer
  • IOS, Android, Windows, Mobile
  • End-user (non-college owned hardware) PC support to include functionality, BHO / ActiveX, Toolbars

Network Connectivity

  • Physical connectivity and troubleshooting
  • Wireless connectivity and troubleshooting
  • Mobile device connectivity and troubleshooting
  • MiFi Hotspots

Email

  • Microsoft Outlook
  • Microsoft Entourage
  • Mac Mail
  • Gmail
  • Microsoft Live Mail
  • Client’s Email System
  • Office 365
  • Outlook Web Access

Productivity Applications

  • Microsoft Office Suite
  • OneDrive
  • VDI (Microsoft Virtual Desktop)
  • Slack
  • Teams
  • Zoom
  • Stream

Password Reset

  • Azure Active Directory self-service password reset (via site-to-site VPN access)
  • Including reset of MFA
  • Portal
  • SSO Login
  • LMS Login
  • ERP/SIE Login
  • Email

Third Party Tools

  • Turnitin
  • Kaltura
  • Respondus
  • Unicheck
  • CiDi Labs
  • WebEx
Client Success
Outcomes
  • 68 Secs. Avg. Speed to Answer
  • 92% Answer Rate​
  • 78% First Call Resolution​
  • 40K+ Annual Interactions​​
Andrea Tanner
Senior Director
​ Technology Support​

We really appreciate the quality of BBH support agents and the quick turnaround time when it comes to updating the internal Knowledge Base after we contact our account rep with changes. They also ask great clarifying questions and let us know if one of our users has an issue that we need to address. During the pandemic, I was thankful to have BBH to lean on.

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What can LMS Helpdesk Support do for your institution?
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Smiling woman with headset providing 24/7 LMS Helpdesk support, featuring dashboards for ticket insights and resolution tracking