LMS Helpdesk Support

Flexible Support

After-Hours & Weekends

24/7/365 Support

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Premium SLAs

  • Average Speed of Answer (ASA) <60 seconds
  • First Call Resolution (FCR) >80%
  • Customer Satisfaction (CSAT) >80%

Key Features

  • After-Hours Support – when your offices are closed, experts are standing by
  • 24/7 Always Available, Always On Support
  • Domestic and/or Global Support Teams to meet your needs and budget
  • Human and AI-powered Solutions working together to futureproof your helpdesk services


Our Learning Management System Application support extends to

Benefits of LMS Helpdesk Support Include

  • Moving beyond the “one-size-fits-all approach”, customizing our services depending on your institution’s LMS needs.
  • High-quality services at unbeaten prices.
  • Highly qualified help desk service agents who specialize in customer service and are available round-the-clock to provide comprehensive technical support to your end-users.

BlackBeltHelp AI-powered LMS Helpdesk Support Includes


  • Banner
  • Peoplesoft
  • Jenzabar
  • Colleague
  • Workday
  • Ellucian

Operating System Support

  • Windows 10 and newer
  • Mac OS X and newer
  • IOS, Android, Windows, Mobile
  • End-user (non-college owned hardware) PC support to include functionality, BHO / ActiveX, Toolbars

Network Connectivity

  • Physical connectivity and troubleshooting
  • Wireless connectivity and troubleshooting
  • Mobile device connectivity and troubleshooting
  • MiFi Hotspots


  • Microsoft Outlook
  • Microsoft Entourage
  • Mac Mail
  • Gmail
  • Microsoft Live Mail
  • Client’s Email System
  • Office 365
  • Outlook Web Access

Productivity Applications

  • Microsoft Office Suite
  • OneDrive
  • VDI (Microsoft Virtual Desktop)
  • Slack
  • Teams
  • Zoom
  • Stream

Password Reset

  • Azure Active Directory self-service password reset (via site-to-site VPN access)
  • Including reset of MFA
  • Portal
  • SSO Login
  • LMS Login
  • ERP/SIE Login
  • Email

Third Party Tools

  • Turnitin
  • Kaltura
  • Respondus
  • Unicheck
  • CiDi Labs
  • WebEx

LMS Helpdesk Support Timeline

Customer Success Stories

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Customer Service Chatbots are Redefining CX

In the quest to enhance student engagement, higher education institutions are shifting their focus from traditional phone support to embracing modern, user-friendly technologies like live chat. This strategic shift recognizes the importance of meeting students on their own terms and catering to their digital, rapid-response expectations. One such technology that has gained significant traction is […]

All-in-One Convenience: Why juggle multiple applications when you can have everything you need in one place

In today’s fast-paced higher education landscape, institutions face numerous challenges in providing seamless support to their students and staff. From meeting the increasing expectations of students for instant and around-the-clock access to support services to adapting to the diverse communication preferences of the modern digital age, universities must navigate budget constraints while scaling their support […]

7 Distinct Ways Contact Centers Can Ensure Student Success

In the ever-evolving landscape of education, student success remains at the core of every academic institution’s mission. From K-12 to Higher Education, fostering student success and providing comprehensive support is crucial for student growth and development.  This is even more important for today’s students – who have become accustomed to quick and efficient services, whether […]

Frequently Asked Questions

  • Blackboard®
  • Moodle®
  • Jenzabar®
  • Canvas®
  • D2L®
  • Phone Average Speed to Answer (ASA) < 60 seconds
  • First Call Resolution (FCR) > 80%
  • Customer Satisfaction (CSAT) > 80%

It takes at least 4 to 6 Weeks to implement.

It provides after-hours support and is available 24/7/365. Our cost-effective LMS helpdesk support services include domestic as well as international support teams to meet your requirements.

Whether it is 24/7/365 IT support you are looking for or after-hours support is what you require, we tailor our services according to your LMS needs. You will also be provided with high-quality services at unbeaten prices.