BlackBeltHelp

        • Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          Reduce Costs & Expand Access with a Self-Help Knowledge Base.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

  • Pricing
  • Customers
  • Request a Demo

LMS Helpdesk Support

Flexible Support

After-Hours & Weekends

24/7/365 Support

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  3. LMS Helpdesk Support
Premium SLAs
  • Average Speed of Answer (ASA) <60 seconds
  • First Call Resolution (FCR) >80%
  • Customer Satisfaction (CSAT) >80%
Key Features
  • After-Hours Support – when your offices are closed, experts are standing by
  • 24/7 Always Available, Always On Support
  • Domestic and/or Global Support Teams to meet your needs and budget
  • Human and AI-powered Solutions working together to futureproof your helpdesk services

DATA SHEET

Our Learning Management System Application support extends to

Benefits of LMS Helpdesk Support Include

  • Moving beyond the “one-size-fits-all approach”, customizing our services depending on your institution’s LMS needs.
  • High-quality services at unbeaten prices.
  • Highly qualified help desk service agents who specialize in customer service and are available round-the-clock to provide comprehensive technical support to your end-users.

BlackBeltHelp AI-powered LMS Helpdesk Support Includes

SIS / ERP

  • Banner
  • Peoplesoft
  • Jenzabar
  • Colleague
  • Workday
  • Ellucian

Operating System Support

  • Windows 10 and newer
  • Mac OS X and newer
  • IOS, Android, Windows, Mobile
  • End-user (non-college owned hardware) PC support to include functionality, BHO / ActiveX, Toolbars

Network Connectivity

  • Physical connectivity and troubleshooting
  • Wireless connectivity and troubleshooting
  • Mobile device connectivity and troubleshooting
  • MiFi Hotspots

Email

  • Microsoft Outlook
  • Microsoft Entourage
  • Mac Mail
  • Gmail
  • Microsoft Live Mail
  • Client’s Email System
  • Office 365
  • Outlook Web Access

Productivity Applications

  • Microsoft Office Suite
  • OneDrive
  • VDI (Microsoft Virtual Desktop)
  • Slack
  • Teams
  • Zoom
  • Stream

Password Reset

  • Azure Active Directory self-service password reset (via site-to-site VPN access)
  • Including reset of MFA
  • Portal
  • SSO Login
  • LMS Login
  • ERP/SIE Login
  • Email

Third Party Tools

  • Turnitin
  • Kaltura
  • Respondus
  • Unicheck
  • CiDi Labs
  • WebEx

LMS Helpdesk Support Timeline

Customer Success Stories
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In today’s digital age, universities constantly seek innovative ways to connect with students and support their academic journey. One such technology that has gained traction in recent years is AI chatbots.  These intelligent virtual assistants have revolutionized the way universities interact with students, offering personalized support, timely assistance, and valuable resources to help them succeed. In […]

Overcoming Helpdesk Support Challenges in Higher Education

Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests.  However, providing effective Helpdesk support in this dynamic environment […]

Frequently Asked Questions
  • Blackboard®
  • Moodle®
  • Jenzabar®
  • Canvas®
  • D2L®
  • Phone Average Speed to Answer (ASA) < 60 seconds
  • First Call Resolution (FCR) > 80%
  • Customer Satisfaction (CSAT) > 80%

It takes at least 4 to 6 Weeks to implement.

It provides after-hours support and is available 24/7/365. Our cost-effective LMS helpdesk support services include domestic as well as international support teams to meet your requirements.

Whether it is 24/7/365 IT support you are looking for or after-hours support is what you require, we tailor our services according to your LMS needs. You will also be provided with high-quality services at unbeaten prices.