Reliable virtual student services support to improve student experience
Helps you bring down your support
costs by automating messages to FAQs
Integrate your campus technology experience to enable operational efficiencies & enhance the student experience
BlackBeltHelp produces OneStop, the leading artificial intelligence, and predictive analytics-powered higher education customer service and student success SaaS platform which is used by over 200 institutions and supports over 6 million students. Colleges and universities partner with BlackBeltHelp to provide an Amazon-like customer service experience, retain students and increase enrollment. BlackBeltHelp also supports schools districts and healthcare organizations.
Delivers relevant information for students’ multiple requests at a single place while reducing the number of help desk interactions.
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Technology-driven & personalized 24x7 support to ensure student as well as institutional success.
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Implement conversational AI to create a robust self-service experience that supports your institution & students.
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A personalized & focused outbound SMS campaign to communicate right information to students that empowers them to take a specific action.
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Create, view, and manage tickets to deliver enhanced support experience.
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Build an agile & future ready campus by unveiling the new technologies with IT Consulting Services.
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Hundreds of institutions have already improved their student support with our innovative solutions.
| 4 Year Private | 4 Year Public | Community Colleges |
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“BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise on Admissions, Financial Aid, and Enrollment. Having a reliable Call Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.”
Candace D. Jones
Associate Vice President - IT Services
Pasadena City College
“BlackBeltHelp has been irreplaceable to CSU, San Bernardino for our after-hours support. We needed a vendor who could seamlessly take over our after-hours calls and provide world-class customer service and BlackBeltHelp did just that! ”
Jim O’Linger
Director of Enterprise Applications & Technology Support,
California State University San Bernardino
"After switching to BlackBeltHelp, we not only cut our costs to half, our satisfaction rates soared more than 90 percent.”
Michael Lyons
CIO,
Massachusetts Bay Community College
“The major challenge that we faced after transitioning to online learning was connecting with students. BlackBeltHelp helped us to scale the support structure as per the college's needs and demands. The advisors have been very active in assisting our students and they are satisfied with the tier 1 support.”
Jennifer Madrid
Director of Virtual Services & Technology,
Pima Community College
“I really appreciate the quality of their agent tickets and the quick turnaround time when it comes to updating their internal KB when we contact our account rep with changes. They also ask great clarifying questions and let us know if one of our users has an issue that we need to address. During this pandemic I was thankful to have them to lean on.”
Andrea Tanner
Senior Director - Technology Support,
Community College of Baltimore County
“We have been happy with the services. I am most familiar with the support they have provided to our online students and faculty for our Canvas LMS. They are very prompt, often responding even outside of the contracted hours. If there is a problem, they are quick to deal with it, and if necessary, they escalate appropriately.”
Susan Hauck
Dean - Flexible Learning Options and Academic Technology,
Community College of Philadelphia
“As the Vice Chancellor for Student Affairs and Enrollment Management, I understand how vital it is to have dependable student support services. Southern University and A&M College has been using the services of BlackBeltHelp for the past two years. Based on my interactions with everyone at BlackBeltHelp, that they are committed to their partners, with a shared vision of transforming the student experience. They are extremely professional when it comes to providing comprehensive contact center support solutions to an institution.”
Dr. Melva Williams
Vice Chancellor of Student Affairs and Enrollment Management,
Southern University at Shreveport
“The project initiation phase went smoothly and now that we’re in full production, we still experience high quality service.”
Ronda M. Thompson
Assistant Director IT, User Services,
Fitchburg State University
