LEADING 24x7 HELP DESK SUPPORT OUTSOURCING PROVIDER

Amidst incessantly buzzing phones, overflooded inboxes, numerous chat queries, characterizing a busy campus life, an accessible and trustworthy Help Desk support comes like a breath of fresh air. BlackBeltHelp, with its reliable, tailor-made IT helpdesk, Financial Aid, Admissions and Enrollment, Student Retention call center services, is that breath of fresh air for more than 200 universities and colleges across The United States.

Whether it’s a student who requires IT troubleshooting, answers to important queries from Business offices like Financial Aid, Admissions & Enrollment, Registrar or it’s a faculty member facing a custom-made unique technology related issue, our customer service experts are available round-the-clock to assist them.

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How it Works:

• Our IT Help Desk agents would get certified on your context so they can act as an extension to your existing team.
• You would forward calls to a local DID # for after hours, weekends and holidays.
• 30 Day Delivery Guarantee – We will turn this service on within 30 days or we will give you the services free for 1 year.

The Service Level Agreement associated with this service:

• First Call Resolution: 80%
• Average Speed to Answer Phone: 60 seconds
• Average Speed to Answer Email: 120 minutes