Higher Education’s Leading Provider of CCaaS and AI-powered CX Solutions

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Hundreds of institutions have already improved their student support with our innovative solutions.

Products and Services

Student Services Support

Student Services Support is the premium solution for comprehensive student support, offering a centralized hub for students, faculty, and staff to access a wide range of services—all conveniently located in a single platform.

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AI Voice & Chat Bot

Conversation-driven AI Chat & Voice Bots for natural, personalized customer assistance, providing always available, immediate service

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IT Helpdesk Support

Omnichannel customer service combining AI-powered technology, top-rated agents, and operational expertise to drive CX transformation

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AdvisorAssist Desktop

AI-powered CXaaS Solution Revolutionizing How Advisors Get and Deliver Information

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LMS Helpdesk Support

24/7 LMS support through a comprehensive suite of AI-powered products and services that provide personalized, always available, immediate service

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Engagement Messenger

Broadcast announcements, due dates, and more, encouraging students and increasing their success

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Multimodal Support-24/7/365



Live Chat

AI Bot



Success Stories


BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise on Admissions, Financial Aid, and Enrollment. Having a reliable Call Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.

Candace D. Jones

Associate Vice President - IT Services
Pasadena City College


After a less-than-ideal relationship with a different vendor, it was a breath of fresh air to begin working with BlackBeltHelp. We have been extremely impressed, both with the product as well as with the team. You have an outstanding service and an equally outstanding support staff!

Ben Roelofs

Director, User Services, Office of Information Technology


After switching to BlackBeltHelp, we not only cut our costs to half, but our satisfaction rates also soared more than 90 percent.

Michael Lyons

CIO, Massachusetts Bay Community College


The major challenge that we faced after transitioning to online learning was connecting with students. BlackBeltHelp helped us to scale the support structure as per the college's needs and demands. The advisors have been very active in assisting our students and they are satisfied with the tier 1 support.

Jennifer Madrid

Director of Virtual Services & Technology


I really appreciate the quality of their agent tickets and the quick turnaround time when it comes to updating their internal KB when we contact our account rep with changes. They also ask great clarifying questions and let us know if one of our users has an issue that we need to address. During this pandemic I was thankful to have them to lean on.

Andrea Tanner

Senior Director - Technology Support


We have been happy with the services. I am most familiar with the support they have provided to our online students and faculty for our Canvas LMS. They are very prompt, often responding even outside of the contracted hours. If there is a problem, they are quick to deal with it, and if necessary, they escalate appropriately.

Susan Hauck

Dean - Flexible Learning Options and Academic Technology


The project initiation phase went smoothly and now that we’re in full production, we still experience high quality service.

Ronda M. Thompson

Assistant Director IT, User Services


Customer Service Chatbots are Redefining CX

In the quest to enhance student engagement, higher education institutions are shifting their focus from traditional phone support to embracing modern, user-friendly technologies like live chat. This strategic shift recognizes the importance of meeting students on their own terms and catering to their digital, rapid-response expectations. One such technology that has gained significant traction is […]

All-in-One Convenience: Why juggle multiple applications when you can have everything you need in one place

In today’s fast-paced higher education landscape, institutions face numerous challenges in providing seamless support to their students and staff. From meeting the increasing expectations of students for instant and around-the-clock access to support services to adapting to the diverse communication preferences of the modern digital age, universities must navigate budget constraints while scaling their support […]

7 Distinct Ways Contact Centers Can Ensure Student Success

In the ever-evolving landscape of education, student success remains at the core of every academic institution’s mission. From K-12 to Higher Education, fostering student success and providing comprehensive support is crucial for student growth and development.  This is even more important for today’s students – who have become accustomed to quick and efficient services, whether […]