Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.
A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.
Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.
Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.
Address issues related to hardware, software, Networking, Email, Office 365, and beyond.
Around-the-clock, multimodal, personalized student support services.
Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.
Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.
Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.
Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.
AI Bot Chat and Voice
Bi-Directional, AI-Powered Texting
Integrated Support Platform
Data and Analytics
IT Helpdesk
Student Services One-Stop Contact Center
Admissions Support
Financial Aid Support
Phone
Email
Live Chat
AI Bot
Self-Services
Messaging
Hundreds of institutions have already improved their student support with our innovative solutions.
Awesome deliverables and great collaboration!
The implementation timeline worked well for us, considering the numerous integrations required. A big thank you to BBH implementation team members who contributed to organizing the timelines and implementation tasks. Thanks to account managers for their valuable assistance with our service queries and collaborative meetings.
Shireen Khan
Project Manager
Metropolitan State University of Denver
After a less-than-ideal relationship with a different vendor, it was a breath of fresh air to begin working with BlackBeltHelp. We have been extremely impressed, both with the product as well as with the team. You have an outstanding service and an equally outstanding support staff!
Ben Roelofs
Director, User Services, Office of Information Technology
After switching to BlackBeltHelp, we not only cut our costs to half, but our satisfaction rates also soared more than 90 percent.
Michael Lyons
CIO, Massachusetts Bay Community College
The major challenge that we faced after transitioning to online learning was connecting with students. BlackBeltHelp helped us to scale the support structure as per the college's needs and demands. The advisors have been very active in assisting our students and they are satisfied with the tier 1 support.
Jennifer Madrid
Director of Virtual Services & Technology
I really appreciate the quality of their agent tickets and the quick turnaround time when it comes to updating their internal KB when we contact our account rep with changes. They also ask great clarifying questions and let us know if one of our users has an issue that we need to address. During this pandemic I was thankful to have them to lean on.
Andrea Tanner
Senior Director - Technology Support
We have been happy with the services. I am most familiar with the support they have provided to our online students and faculty for our Canvas LMS. They are very prompt, often responding even outside of the contracted hours. If there is a problem, they are quick to deal with it, and if necessary, they escalate appropriately.
Susan Hauck
Dean - Flexible Learning Options and Academic Technology
The project initiation phase went smoothly and now that we’re in full production, we still experience high quality service.
Ronda M. Thompson
Assistant Director IT, User Services
BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise on Admissions, Financial Aid, and Enrollment. Having a reliable Call Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.
Candace D. Jones
Associate Vice President - IT Services
Pasadena City College
In the digital era, classroom technology solutions are revolutionizing modern education by transforming traditional teaching methods and enhancing the learning experience. Interactive whiteboards, digital projectors, learning management systems, and online collaboration tools are becoming integral parts of the classroom, fostering engagement, collaboration, and personalized learning. Classroom technology also offers significant benefits to higher education instructors […]
In today’s digital age, universities constantly seek innovative ways to connect with students and support their academic journey. One such technology that has gained traction in recent years is AI chatbots. These intelligent virtual assistants have revolutionized the way universities interact with students, offering personalized support, timely assistance, and valuable resources to help them succeed. In […]
Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests. However, providing effective Helpdesk support in this dynamic environment […]
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