BlackBeltHelp

        • Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Hundreds of institutions have already improved their student support with our innovative solutions.

Products and Services

Student Services Support

Student Services Support is the premium solution for comprehensive student support, offering a centralized hub for students, faculty, and staff to access a wide range of services—all conveniently located in a single platform.

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AI Voice & Chat Bot

Conversation-driven AI Chat & Voice Bots for natural, personalized customer assistance, providing always available, immediate service

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IT Helpdesk Support

Omnichannel customer service combining AI-powered technology, top-rated agents, and operational expertise to drive CX transformation

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AdvisorAssist Desktop

AI-powered CXaaS Solution Revolutionizing How Advisors Get and Deliver Information

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LMS Helpdesk Support

24/7 LMS support through a comprehensive suite of AI-powered products and services that provide personalized, always available, immediate service

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Engagement Messenger

Broadcast announcements, due dates, and more, encouraging students and increasing their success

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Multimodal Support-24/7/365

Phone

Email

Live Chat

AI Bot

Self-Services

Messaging

Success Stories

Slide

Awesome deliverables and great collaboration!
The implementation timeline worked well for us, considering the numerous integrations required. A big thank you to BBH implementation team members who contributed to organizing the timelines and implementation tasks. Thanks to account managers for their valuable assistance with our service queries and collaborative meetings.

Shireen Khan

Project Manager
Metropolitan State University of Denver

Slide

After a less-than-ideal relationship with a different vendor, it was a breath of fresh air to begin working with BlackBeltHelp. We have been extremely impressed, both with the product as well as with the team. You have an outstanding service and an equally outstanding support staff!

Ben Roelofs

Director, User Services, Office of Information Technology

Slide

After switching to BlackBeltHelp, we not only cut our costs to half, but our satisfaction rates also soared more than 90 percent.

Michael Lyons

CIO, Massachusetts Bay Community College

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The major challenge that we faced after transitioning to online learning was connecting with students. BlackBeltHelp helped us to scale the support structure as per the college's needs and demands. The advisors have been very active in assisting our students and they are satisfied with the tier 1 support.

Jennifer Madrid

Director of Virtual Services & Technology

Slide

I really appreciate the quality of their agent tickets and the quick turnaround time when it comes to updating their internal KB when we contact our account rep with changes. They also ask great clarifying questions and let us know if one of our users has an issue that we need to address. During this pandemic I was thankful to have them to lean on.

Andrea Tanner

Senior Director - Technology Support

Slide

We have been happy with the services. I am most familiar with the support they have provided to our online students and faculty for our Canvas LMS. They are very prompt, often responding even outside of the contracted hours. If there is a problem, they are quick to deal with it, and if necessary, they escalate appropriately.

Susan Hauck

Dean - Flexible Learning Options and Academic Technology

Slide

The project initiation phase went smoothly and now that we’re in full production, we still experience high quality service.

Ronda M. Thompson

Assistant Director IT, User Services

Slide

BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise on Admissions, Financial Aid, and Enrollment. Having a reliable Call Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.

Candace D. Jones

Associate Vice President - IT Services
Pasadena City College

Blogs

Empowering Educators: Classroom Technology Support Solutions for Seamless Teaching

In the digital era, classroom technology solutions are revolutionizing modern education by transforming traditional teaching methods and enhancing the learning experience. Interactive whiteboards, digital projectors, learning management systems, and online collaboration tools are becoming integral parts of the classroom, fostering engagement, collaboration, and personalized learning. Classroom technology also offers significant benefits to higher education instructors […]

Leveraging AI Chatbots: Enhancing Student Engagement and Success in Universities

In today’s digital age, universities constantly seek innovative ways to connect with students and support their academic journey. One such technology that has gained traction in recent years is AI chatbots.  These intelligent virtual assistants have revolutionized the way universities interact with students, offering personalized support, timely assistance, and valuable resources to help them succeed. In […]

Overcoming Helpdesk Support Challenges in Higher Education

Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests.  However, providing effective Helpdesk support in this dynamic environment […]