Reliable virtual student services support to improve student experience
Helps you bring down your support
costs by automating messages to FAQs
Expand coverage with cloud contact center technology to keep your users connected
BlackBeltHelp produces OneStop, the leading artificial intelligence, and predictive analytics-powered higher education customer service and student success SaaS platform which is used by over 200 institutions and supports over 6 million students. Colleges and universities partner with BlackBeltHelp to provide an Amazon-like customer service experience, retain students and increase enrollment. BlackBeltHelp also supports schools districts and healthcare organizations.
Integrate your campus technology experience to enable operational efficiencies & enhance the student experience.
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Technology-driven & personalized 24x7 support to ensure student as well as institutional success.
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Implement conversational AI to create a robust self-service experience that supports your institution & students.
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Build an agile & future ready campus by unveiling the new technologies with IT Consulting Services.
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Enable a single tap resolution to your classroom & student safety emergencies that promotes rapid call-to-action.
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Manage seamless yet secure access to applications with our AI-driven solutions.
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Hundreds of institutions have already improved their student support with our innovative solutions.
Discover How »| 4 Year Private | 4 Year Public | Community Colleges |
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“BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise on Admissions, Financial Aid, and Enrollment. Having a reliable Call Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.”
Candace D. Jones
Associate Vice President - IT Services
Pasadena City College
“BlackBeltHelp has been irreplaceable to CSU, San Bernardino for our after-hours support. We needed a vendor who could seamlessly take over our after-hours calls and provide world-class customer service and BlackBeltHelp did just that! ”
Jim O’Linger
Director of Enterprise Applications & Technology Support,
California State University San Bernardino
"After switching to BlackBeltHelp, we not only cut our costs to half, our satisfaction rates soared more than 90 percent.”
Michael Lyons
CIO,
Massachusetts Bay Community College
“As the Vice Chancellor for Student Affairs and Enrollment Management, I understand how vital it is to have dependable student support services. Southern University and A&M College has been using the services of BlackBeltHelp for the past two years. Based on my interactions with everyone at BlackBeltHelp, that they are committed to their partners, with a shared vision of transforming the student experience. They are extremely professional when it comes to providing comprehensive contact center support solutions to an institution.”
Dr. Melva Williams
Vice Chancellor of Student Affairs and Enrollment Management,
Southern University at Shreveport
“The project initiation phase went smoothly and now that we’re in full production, we still experience high quality service.”
Ronda M. Thompson
Assistant Director IT, User Services,
Fitchburg State University
“The BlackBeltHelp service has been great! They've integrated with our current help desk software (Mojo Helpdesk) and there was no need to use a second help desk software. The ticket escalation service works well too. Excellent customer service all around!”
Marc Smith
Manager of Computing Services,
Mott Community College
“Our growing online programs created a need for Point University to offer help desk support for end users after hours and on weekends. BlackBeltHelp has been an excellent partner in helping us support those end users around the clock. End users can now get immediate help for their needs, even late at night and over weekends and holidays.”
Bill Dorminy
Director of Technology,
Point University
