You’re in Good Company
Hundreds of institutions have already improved their student support with our innovative solutions.
Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance
Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities
Revolutionizing how advisors get and deliver information
EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.
Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success
We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.
Real-time reports, dashboards and tools to drive resource planning and decision making.
Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.
Allow users to reset passwords with personalized self-service options
The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.
24/7 consistent, high-quality IT Helpdesk Support
Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.
24/7 inquiry, application, and admissions support
Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.
24/7 Financial Aid support for students and their families
Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.
24/7, one-stop student services support
Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.
24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support
Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.
AI-Powered and Human-Backed Student Support for Higher Ed Institutions
Hundreds of institutions have already improved their student support with our innovative solutions.
Student Services Support
Student Services Support is the premium solution for comprehensive student support, offering a centralized hub for students, faculty, and staff to access a wide range of services—all conveniently located in a single platform.
AI Voice & Chat Bot
Conversation-driven AI Chat & Voice Bots for natural, personalized customer assistance, providing always available, immediate service
IT Helpdesk Support
Omnichannel customer service combining AI-powered technology, top-rated agents, and operational expertise to drive CX transformation
EduView
AI-powered CXaaS Solution Revolutionizing How Advisors Get and Deliver Information
LMS Helpdesk Support
24/7 LMS support through a comprehensive suite of AI-powered products and services that provide personalized, always available, immediate service
Engagement Messenger
Broadcast announcements, due dates, and more, encouraging students and increasing their success
Phone
Live Chat
AI Bot
Self-Services
Messaging
Awesome deliverables and great collaboration!
The implementation timeline worked well for us, considering the numerous integrations required. A big thank you to BBH implementation team members who contributed to organizing the timelines and implementation tasks. Thanks to account managers for their valuable assistance with our service queries and collaborative meetings.
Shireen Khan
Project Manager
Metropolitan State University of Denver
After a less-than-ideal relationship with a different vendor, it was a breath of fresh air to begin working with BlackBeltHelp. We have been extremely impressed, both with the product as well as with the team. You have an outstanding service and an equally outstanding support staff!
Ben Roelofs
Director, User Services, Office of Information Technology
After switching to BlackBeltHelp, we not only cut our costs to half, but our satisfaction rates also soared more than 90 percent.
Michael Lyons
CIO, Massachusetts Bay Community College
The major challenge that we faced after transitioning to online learning was connecting with students. BlackBeltHelp helped us to scale the support structure as per the college's needs and demands. The advisors have been very active in assisting our students and they are satisfied with the tier 1 support.
Jennifer Madrid
Director of Virtual Services & Technology
I really appreciate the quality of their agent tickets and the quick turnaround time when it comes to updating their internal KB when we contact our account rep with changes. They also ask great clarifying questions and let us know if one of our users has an issue that we need to address. During this pandemic I was thankful to have them to lean on.
Andrea Tanner
Senior Director - Technology Support
We have been happy with the services. I am most familiar with the support they have provided to our online students and faculty for our Canvas LMS. They are very prompt, often responding even outside of the contracted hours. If there is a problem, they are quick to deal with it, and if necessary, they escalate appropriately.
Susan Hauck
Dean - Flexible Learning Options and Academic Technology
The project initiation phase went smoothly and now that we’re in full production, we still experience high quality service.
Ronda M. Thompson
Assistant Director IT, User Services
BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise on Admissions, Financial Aid, and Enrollment. Having a reliable Call Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.
Candace D. Jones
Associate Vice President - IT Services
Pasadena City College
In the digital era, classroom technology solutions are revolutionizing modern education by transforming traditional teaching methods and enhancing the learning experience. Interactive whiteboards, digital projectors, learning management systems, and online collaboration tools are becoming integral parts of the classroom, fostering engagement, collaboration, and personalized learning. Classroom technology also offers significant benefits to higher education instructors […]
In today’s digital age, universities constantly seek innovative ways to connect with students and support their academic journey. One such technology that has gained traction in recent years is AI chatbots. These intelligent virtual assistants have revolutionized the way universities interact with students, offering personalized support, timely assistance, and valuable resources to help them succeed. In […]
Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests. However, providing effective Helpdesk support in this dynamic environment […]
Farzad brings 20+ years of experience in the education space to BlackbeltHelp.
He has served as a campus administrator and in marketing and sales leadership roles at educationally focused organizations ranging from start-ups to $1B+ in revenue. Farzad served as the Assistant Director of Annual Fund at his alma mater, SUNY Stony Brook, prior to his leadership roles at the College Board, Capture Higher Ed, Regent Education and QS.
Anthony Banford is an esteemed executive with 19 years of experience in technology, consulting, and education. He begins his latest chapter as Chief Revenue Officer at BlackBeltHelp, aiming to innovate in the higher education support industry. His move follows a successful stint as Head of Revenue at StudentBridge since March 2023, where he significantly contributed to the company’s merger with Full Measure Education, enhancing its service offerings.
At Full Measure Education, where he was CRO/EVP of Sales from 2014 to 2023, Anthony was pivotal in driving growth and securing a 95% client renewal rate, expanding their client base to over 400 partnerships. His tenure at Blackboard Inc (Anthology) as Vice President of Sales and Client Success from 2011 to 2014 showcased his post-acquisition integration and team development skills, substantially improving customer retention and sales. Anthony’s earlier role at Presidium Inc. further emphasized his ability to boost company growth and operational success.
Anthony is renowned for his dynamic leadership and strategic insight, with strengths in sales and marketing strategy, client relationship development, and strategic budget planning. At BlackBeltHelp, he is set to foster significant growth and customer satisfaction through innovative solutions and collaborative team management.
Todd Hollrah joins BlackBeltHelp bringing 25+ years of experience managing service delivery operations for several Fortune 500 clients around the globe. After a distinguished career as an executive in the BPO industry, Todd will provide critical insight into building an exceptional customer experience combining both live voice and automated solutions.
Todd is a graduate of Central Methodist University. Upon graduation he began his career as a call center agent handling inbound telecom and quickly moved into a front-line leadership role. Throughout his career he has spent time in several leadership and support roles. For the past 15 years his focus has been on building operational excellence as a senior executive with two large BPO organizations.
Todd is excited to join a dynamic company using cutting edge technologies to support higher education student services. In his new role he will be an integral part of creating scalable solutions and soliciting future expansion opportunities.
Inspired by a family computer that always needed fixing, Chris Uthe has submerged himself in business and technology for the last 20 years. His first company, a PC repair and networking business, was started at just 16 and successfully fueled a deep interest in solving problems as he helped business customers throughout his hometown adopt technology into their business. He would go on to successfully run a media & managed IT company before joining the Ed Tech industry with a successful 13-year tenure within an ERP/SIS company leading the Student Portal & Learning Management division. His last startup, EdSolio, helped to fuel the winds of competency-based education by providing a comprehensive view of a student’s work and achievements. Chris is now focused on creating successful learners by ensuring the highest quality help and support through the use of AI backed toolsets spending the last 3 years in the student engagement and support markets.
At Shenandoah University, his job entails managing University computer operations, which includes, administrative and academic computing, network infrastructure, employee support and training. He also holds an adjunct faculty position at the School of Business at Shenandoah University.
Mr. Absar continues to stay up-to-date with today’s changing technology and to find ways to incorporate technology into the educational environment at Shenandoah University.
Mr. Absar remains an invaluable advisor and client of BlackBeltHelp.
Anthony has served higher education in diverse, leadership roles for over 30 years and has helped organizations thrive through his expertise in developing, analyzing, and executing growth strategies. Prior to joining BlackBeltHelp, he served in College Administration as well as in leadership roles within Blackboard Student Services and Ellucian, Inc.
Anthony will now bring his higher education experience and passion for innovative student service delivery to BlackBeltHelp. He will lead BlackBeltHelp as the Chief Executive Officer and President and ensure its alignment with higher education market needs.
Accomplished IT Specialist and Manager with extensive experience in a higher education setting and demonstrated abilities to effectively manage both student and professional staff. Self-motivated problem solver, who is skilled in managing many issues and prioritizing their importance to find resolutions in a timely and effective manner. Possesses strong abilities to adapt to new technologies by extrapolating from existing experience. Possess first-rate communication and collaboration skills to work with diverse groups effectively.
Lila Buytendorp has been serving as the Director of User Services at Moraine Park Technical College (MPTC) since 2000. In this role she is responsible for staff & lab desktop computing and end user support. She guides and supports technology based on the curriculum needs and ensures technology is implemented to support the emerging needs of the college. She builds and supports integrated systems to improve efficiencies and uses technologies to support data-driven decision making. Lila is a member of the Capital Projects Planning and Design Committee to ensure new or remodeled facilities have appropriate technology.
Lila has provided strategic and operational leadership with 28 years of experience in the Management Information Technology field which consists of 23 years in higher education and 5 years in manufacturing. She holds a BA in Business Administration from the University of Wisconsin Oshkosh with majors in MIS and Marketing, and a MS in Management and Organizational Behavior from Silver Lake College. Lila was an adjunct faculty member at Fox Valley Technical College, teaching a variety of computer related courses.