• Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Join Our Extraordinary Team

Company Overview

About 20 years ago, BlackBeltHelp was founded by education for education, developing our first contact center around the needs and desires of our development institutions, a culmination of private and public two and four-year colleges and universities. Today, BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. We have over 400 full-time staff, handling over 1.3 million support requests per year from approximately 4 million users distributed across our 200+ clients.

Life at BlackBeltHelp

We’re upending an industry with an empowering message… and it feels awesome! We are a diverse group working remotely throughout the country. We value engagement, communication, and empathy for others. Our benefits are first class, and our respect for each other is unparalleled.

Our Values


Openness and honesty
in communication

Diversity and Inclusion

Fostering an environment that respects and celebrates diverse perspectives and backgrounds.

Social Integrity

Upholding ethical standards and social responsibility.


Encouraging creativity and leveraging new ideas.

Customer Service

Providing excellent service and support to our customers

Join Our BlackBeltHelp Team

Employees enjoy a comprehensive benefits program, unlimited paid time off, employer matching 401k/RRSP plans, company-sponsored training opportunities and a flexible, collaborative working environment.