BlackBeltHelp

        • Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Around-the-clock, multimodal, personalized student support services.

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Join Our Extraordinary Team

Company Overview

About 20 years ago, BlackBeltHelp was founded by education for education, developing our first contact center around the needs and desires of our development institutions, a culmination of private and public two and four-year colleges and universities. Today, BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. We have over 400 full-time staff, handling over 1.3 million support requests per year from approximately 4 million users distributed across our 200+ clients.

Life at BlackBeltHelp

We’re upending an industry with an empowering message… and it feels awesome! We are a diverse group working remotely throughout the country. We value engagement, communication, and empathy for others. Our benefits are first class, and our respect for each other is unparalleled.

Our Values

Transparency

Openness and honesty
in communication

Diversity and Inclusion

Fostering an environment that respects and celebrates diverse perspectives and backgrounds.

Social Integrity

Upholding ethical standards and social responsibility.

Innovation

Encouraging creativity and leveraging new ideas.

Customer Service

Providing excellent service and support to our customers

Join Our BlackBeltHelp Team

Employees enjoy a comprehensive benefits program, unlimited paid time off, employer matching 401k/RRSP plans, company-sponsored training opportunities and a flexible, collaborative working environment.