BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          EduView - Integrated Support Platform

          Revolutionizing how advisors get and deliver information

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Broadcast announcements and use bidirectional SMS messaging to drive student engagement and success

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          CX Portal - Data, Analytics, and Reporting

          Real-time reports, dashboards and tools to drive resource planning and decision making.

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Password Reset

          Allow users to reset passwords with personalized self-service options

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

        • IT Helpdesk ​Support

          24/7 consistent, high-quality IT Helpdesk Support

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Student Services Support

          24/7, one-stop student services support

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Admissions Support​

          24/7 inquiry, application, and admissions support

          Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial Aid Support

          24/7 Financial Aid support for students and their families

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          LMS Helpdesk ​Support

          24/7 Blackboard®, Canvas®, D2L®, and Moodle® LMS support

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

  • Request a Demo

Around-the-Clock Recruitment from Inquiry to Enrollment

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Key Features
  • Application processing and missing requirements
  • Basic recruitment inquires
  • Routing of calls to appropriate offices
  • Quick Response to email/chat Inquiries
  • Connecting students with advisors

DATA SHEET

The Benefits of Admissions Support Include

  • Advisors are Always Available to Help Your Students
  • Increased Student Satisfaction Rates Fast & Accurate Answers
  • Free Up Your Staff to Focus on High-Value Student Engagement
  • Students Always Know Where to Go for Help – 24/7
  • Reduces Costs and Increases Service Availability for Faculty, Staff, and Students
  • Your Data is Always Safe and Secure

LET’S GET STARTED

Seamlessly Integrated Ecosystem

Providing Excellent Service with Exceptional Support that Drives Enrollment and Retention

Admissions Support Timeline

Customer Success Stories
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Blog
7 Distinct Ways Contact Centers Can Ensure Student Success

7 Distinct Ways Contact Centers Can Ensure Student Success

In the ever-evolving landscape of education, student success remains at the core of every academic institution’s mission. From K-12 to Higher Education, fostering student success and providing comprehensive support is crucial for student growth and development.  This is even more important for today’s students – who have become accustomed to quick and efficient services, whether […]

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How does AI-driven multimodal support help improve student success?

How does AI-driven multimodal support help improve student success?

99.4% of 509 higher education institutions in the U.S. say that artificial intelligence (AI) in education and learning will be instrumental to their institution’s competitiveness in the next three years. In the rapidly evolving landscape of education, student success is paramount. One notable shift is the increasing diversity of student populations, including a rise of […]

Read more
Impact of AI in Higher Education CX Solutions: Challenges and Opportunities

Impact of AI in Higher Education CX Solutions: Challenges and Opportunities

Introduction: In today’s rapidly evolving technological landscape, artificial intelligence (AI) is revolutionizing various industries, including higher education. AI-powered solutions are reshaping the way institutions engage with their students, faculty, and staff, particularly in the realm of customer experience (CX). This blog explores the profound impact of AI in higher education CX solutions, highlighting the challenges and opportunities […]

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Frequently Asked Questions
Q.1 What do your Admissions Support services provide?

At BlackBeltHelp, you will be provided with services related to the following:

  • Admissions – Graduate & Undergraduate
  • Application Process
  • Admission Status
  • Requests for official transcripts and more.
Q.2 Why BlackBeltHelp’s Admissions Support?

We provide services related to application processing and missing requirements. We also help connect students with advisors and attend to the daily inflow of prospective and returning student inquiries. Our support services are not limited and are available after hours, weekends, and 24/7/365.

Q.3 Does your Admissions Support offer after-hours services?

Yes, we do provide after-hours services. Our inbound/ outbound helpdesk services are available after hours, weekends, 24-hours each day, 7-days per week, for 52-weeks each year.

Q.4 What is your SLA?
  • Reduce average speed to answer to less than 60 seconds.
  • Reduce call abandon rate to less than 3%.