Around-the-Clock Admissions Support from Inquiry to Enrollment

Increase Applications, Improve Yield, Reduce Melt, and Boost Enrollment with 24/7 Admissions Support

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Admissions Support

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24/7 Admissions Support for Higher Education

Deliver always-on, expert assistance for prospective and current students with our 24/7 admissions support services. Our highly trained team of professionals provides personalized, AI-driven guidance through multiple channels (web, live chat, text, phone), seamlessly integrated with your institution’s enrollment management system. Streamline the admissions process, reduce administrative burdens, and ensure a smooth experience for prospective students.

Premium SLAs

Average Speed of Answer (ASA) <60 seconds
First Call Resolution (FCR) >85%
Customer Satisfaction (CSAT) >90%

Key Features

Accessible through phone, email, live chat, chatbot, and self-service options.

Tailored to address your institution’s unique admissions requirements.

Fully integrated with all major enrollment management systems and platforms.

Teams available domestically and globally to fit your budget.

Fully compliant with FERPA regulations.

24/7 support for all student inquiries related to admissions.

Our Admissions Support Clients

The Impact of Admissions Support

Improve students' experience and satisfaction
Increase applications and inquiry conversion
Improve yield and reduce summer melt
Boost enrollment and increase retention
Increase staff bandwidth to focus on key initiatives
Lower administrative costs

Client Success

Outcomes

52 Secs. Avg. Speed to Answer
93% Answer Rate
85% First Call Resolution
89% Chatbot Resolution Rate

Explore More Case Studies

Candace Jones
Vice President – Business Services
Pasadena City College

BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise in Admissions, Financial Aid, and Enrollment. Having a reliable Call Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.

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What can Admissions Support do for your institution?

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