Admissions Support

Flexible Support

After-Hours & Weekends

24/7/365 Support

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Key Features

  • Application processing and missing requirements
  • Basic recruitment inquires
  • Routing of calls to appropriate offices
  • Quick Response to email/chat Inquiries
  • Connecting students with advisors

The Benefits of Admissions Support Include

  • Advisors are Always Available to Help Your Students
  • Increased Student Satisfaction Rates Fast & Accurate Answers
  • Free Up Your Staff to Focus on High-Value Student Engagement
  • Students Always Know Where to Go for Help – 24/7
  • Reduces Costs and Increases Service Availability for Faculty, Staff, and Students
  • Your Data is Always Safe and Secure

Seamlessly Integrated Ecosystem

Providing Excellent Service with Exceptional Support that Drives Enrollment and Retention

Admissions Support Timeline

Customer Success Stories

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7 Distinct Ways Contact Centers Can Ensure Student Success

In the ever-evolving landscape of education, student success remains at the core of every academic institution’s mission. From K-12 to Higher Education, fostering student success and providing comprehensive support is crucial for student growth and development.  This is even more important for today’s students – who have become accustomed to quick and efficient services, whether […]

How does AI-driven multimodal support help improve student success?

99.4% of 509 higher education institutions in the U.S. say that artificial intelligence (AI) in education and learning will be instrumental to their institution’s competitiveness in the next three years. In the rapidly evolving landscape of education, student success is paramount. One notable shift is the increasing diversity of student populations, including a rise of […]

Impact of AI in Higher Education CX Solutions: Challenges and Opportunities

Introduction: In today’s rapidly evolving technological landscape, artificial intelligence (AI) is revolutionizing various industries, including higher education. AI-powered solutions are reshaping the way institutions engage with their students, faculty, and staff, particularly in the realm of customer experience (CX). This blog explores the profound impact of AI in higher education CX solutions, highlighting the challenges and opportunities […]

Frequently Asked Questions

At BlackBeltHelp, you will be provided with services related to the following:

  • Admissions – Graduate & Undergraduate
  • Application Process
  • Admission Status
  • Requests for official transcripts and more.

We provide services related to application processing and missing requirements. We also help connect students with advisors and attend to the daily inflow of prospective and returning student inquiries. Our support services are not limited and are available after hours, weekends, and 24/7/365.

Yes, we do provide after-hours services. Our inbound/ outbound helpdesk services are available after hours, weekends, 24-hours each day, 7-days per week, for 52-weeks each year.

  • Reduce average speed to answer to less than 60 seconds.
  • Reduce call abandon rate to less than 3%.