• Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          EduView transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Admissions Support

Flexible Support

After-Hours & Weekends

24/7/365 Support

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Key Features
  • Application processing and missing requirements
  • Basic recruitment inquires
  • Routing of calls to appropriate offices
  • Quick Response to email/chat Inquiries
  • Connecting students with advisors

The Benefits of Admissions Support Include

  • Advisors are Always Available to Help Your Students
  • Increased Student Satisfaction Rates Fast & Accurate Answers
  • Free Up Your Staff to Focus on High-Value Student Engagement
  • Students Always Know Where to Go for Help – 24/7
  • Reduces Costs and Increases Service Availability for Faculty, Staff, and Students
  • Your Data is Always Safe and Secure
Seamlessly Integrated Ecosystem

Providing Excellent Service with Exceptional Support that Drives Enrollment and Retention

Admissions Support Timeline

Customer Success Stories
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Frequently Asked Questions

At BlackBeltHelp, you will be provided with services related to the following:

  • Admissions – Graduate & Undergraduate
  • Application Process
  • Admission Status
  • Requests for official transcripts and more.

We provide services related to application processing and missing requirements. We also help connect students with advisors and attend to the daily inflow of prospective and returning student inquiries. Our support services are not limited and are available after hours, weekends, and 24/7/365.

Yes, we do provide after-hours services. Our inbound/ outbound helpdesk services are available after hours, weekends, 24-hours each day, 7-days per week, for 52-weeks each year.

  • Reduce average speed to answer to less than 60 seconds.
  • Reduce call abandon rate to less than 3%.