BlackBeltHelp

        • Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Around-the-clock, multimodal, personalized student support services.

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Case Studies

Community College of Baltimore County improved support delivery and reduced cost with BlackBeltHelp’s IT & LMS Helpdesk solutions.

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How Metropolitan State University of Denver enhanced student support and service efficiency with BlackBeltHelp’s IT & LMS Helpdesk solutions.

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How Cleveland State University improved student support efficiency and enhanced service delivery with BlackBeltHelp’s IT & LMS Helpdesk solutions.

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How Pasadena City College addressed resource limitation and improved student experience with BalckBeltHelp’s IT & LMS Helpdesk and AI Chatbot solutions.

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How Student Engagement at Randolph-Macon College enhanced with BlackBeltHelp’s AI Chatbot Solution.

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How Fitchburg State University​​​ improved their student experience with BlackBeltHelp’s comprehensive IT & LMS Helpdesk.

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How University of Nevada, Reno addressed resource limitation and improved student experience with BalckBeltHelp’s IT & LMS Helpdesk and AI Chatbot solutions​​.

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How BlackBeltHelp’s 24/7 IT Helpdesk Support Streamlined Mount Wachusett Community College’s Support Departments.

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How MassBay Community Colege enhanced their student engagement with BlackBeltHelp’s comprehensive IT & LMS Helpdesk and AI Chatbot solution.

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How BlackBeltHelp’s After-Hours IT Helpdesk Support Streamlined CCP’s Support Departments.

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How BlackBeltHelp’s After-Hours IT Helpdesk Support Streamlined Cornell University’s Support Departments.

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City College of San Francisco Streamlines Operations and Cuts Costs with BlackBeltHelp.

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