BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

  • Request a Demo

Randolph-Macon College

How Student Engagement at Randolph-Macon College enhanced with BlackBeltHelp’s AI Chatbot Solution

Download Case Study

About Randolph-Macon College

Founded: 1830
Total Enrollment: 1,500

Randolph-Macon College is a distinguished private, co-educational liberal arts institution situated in Ashland, Virginia, United States. Recognized among U.S. News & World Report’s top 150 national liberal arts colleges, Randolph-Macon College boasts a strong commitment to academic excellence and student success. A significant percentage of students receive financial awards, with scholarships and grants averaging over $25,900 from various sources.

Website: https://www.rmc.edu/

The Challenge

Before integrating BlackBeltHelp’s chatbot solution, the college faced delays in addressing support requests due to manual handling, coupled with staffing and resource limitations. Students often experienced difficulty accessing pertinent information and navigating complex systems, leading to frustration and dissatisfaction.

Randolph-Macon College encountered various challenges, including:

  • Providing round-the-clock support to meet student needs effectively
  • Improving response times for timely assistance
  • Enhancing student access to essential information and resources
  • Elevating student satisfaction levels
  • Minimizing operational costs to optimize resources

The Solution

BlackBeltHelp implemented Chatbot across various departments, including IT, Admissions, Records, Registration, Financial Aid, Accounts Receivable, and Counseling Services.

The Impact

  • Provision of round-the-clock support to students, ensuring assistance whenever needed
  • Timely escalation of end-users’ issues for prompt resolution
  • Achieved an impressive 98% Chatbot Resolution Rate
  • Maintained a high 90% Satisfaction Rate among end-users

In Their Words

“We deeply appreciate the dedicated efforts of the BBH team over the years in enhancing the utility of their solution. Their commitment to continuous training and product refinement, including the addition of features like tabbing and menu structure, has significantly contributed to the maturity of the product. It has proven immensely beneficial to our institution.​”

Christine Pimblett
IT Service Desk Lead​
Randolph-Macon College​​