BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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Navigating Learning Management Systems: The Vital Role of Helpdesk Support

Navigating Learning Management Systems: The Vital Role of Helpdesk Support

Learning Management Systems (LMS) play an increasingly pivotal role in higher education’s teaching and learning. In recent years, a number of trends can be observed in the eLearning space, such as the rise of MOOC platforms, personalized learning experience, the transition of LMS to learning experience platforms (LXP), and mobile learning. Learning platforms are designed […]

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What Makes an Effective IT Helpdesk Support?

What Makes an Effective IT Helpdesk Support?

In today’s digital age, technology plays a pivotal role in higher education institutions, facilitating teaching, learning, research, and administrative functions. However, with the increasing reliance on technology comes the need for robust IT support services to ensure smooth operations and address technical issues promptly.   Here, we’ll delve into the importance of helpdesk support in higher […]

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A Transformational Journey of AI Chatbots in 2024

A Transformational Journey of AI Chatbots in 2024

Many present-day students have been immersed in technology since childhood, making them highly proficient in using personal devices for communication round the clock. It’s not uncommon for a potential student to explore your website late at night and suddenly have inquiries that, if addressed promptly, might influence their decision to apply to your institution. However, […]

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