BlackBeltHelp

        • EduBot - AI Chatbot and Voice Bots

          Generative and curated AI Bot with seamless campus integration for personalized and immediate assistance

          Through seamless integration with your campus systems, EduBot Chat and Voice address questions related to IT, LMS, admissions, financial aid, registrar, bursar, general adinistration and beyond.

          EduView - Integrated Support Platform

          Streamline and centralize how support staff receive and deliver information

          A single-screen platform for viewing all user information across multiple systems, and performing all support activities from password reset to tier 2 support ticketing and resolution.

          EduMessenger - Bi-Directional, AI-Powered Texting

          Boost student engagement with targeted and automated SMS outreach and inbound communication.

          Drive engagement and prompt action with EduMessenger’s two-way AI-powered and automated text messaging.

          Data and Analytics - CX Portal

          Real-time insights and analytics for resource planning and decision making.

          Access comprehensive data, reporting and analytics from call volume and chat engagements to student behavior and beyond.

        • IT Helpdesk ​Support

          24/7, cost-effective, IT helpdesk services

          Address issues related to hardware, software, Networking, Email, Office 365, and beyond.

          Student Services Support

          24/7, One-Stop student support services

          Around-the-clock, multimodal, personalized student support services.

          Admissions Support​

          24/7 admissions assistance from inquiry to enrollment

          Streamline the admissions process through around-the-clock, multi-channel, assistance to prospective students.

          Financial Aid Support

          24/7 financial aid assistance to students and their families

          Streamline the financial aid process through around-the-clock, multi-channel, assistance to students and their families.

          LMS Helpdesk Support

          24/7 support for all leading LMS platforms

          Comprehensive LMS support for Blackboard®, Canvas®, D2L®, and Moodle®, ensuring secure and uninterrupted assistance.

          Enterprise Application Support

          24/7 Tier 2, 3, and 4 Application Support

          Round-the-clock Tier 2, 3 and 4 enterprise application support to streamline operations, enhance security, and ensure IT reliability for higher ed institutions.

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City College of San Francisco

City College of San Francisco Streamlines Operations and Cuts Costs with BlackBeltHelp

Download Case Study

About CCSF

Founded: 1935
Total Enrollment: 65,000

City College of San Francisco (CCSF) is a prominent public community college located in San Francisco, California. Founded initially as a junior college, CCSF plays a vital role in the local community, with approximately one in nine San Francisco residents enrolling annually. The college is accredited by the Accrediting Commission for Community and Junior Colleges (ACCJC).

Website: https://www.ccsf.edu/

The Challenge

Before adopting BlackBeltHelp’s chatbot solution, CCSF grappled with manual support processes during nighttime hours, leading to inefficiencies and staff overload. Limited resources compounded the issue, resulting in backlogs, service delays, and end-user dissatisfaction. CCSF sought a cost-effective after-hours support solution to address these challenges within budgetary constraints, ultimately selecting BlackBeltHelp. The multitude of challenges, include:

  • Ensuring continuous support round-the-clock
  • Enhancing response times to meet student needs promptly
  • Efficiently collecting and analyzing data for informed decision-making
  • Improving student access to critical information and resources
  • Elevating overall student satisfaction levels
  • Streamlining operational costs to maximize efficiency

The Solution

BlackBeltHelp implemented Voicebot and Chatbot solutions across various departments, including IT, Admissions, Records, Registration, Financial Aid, and Accounts Receivable Services.

The Impact

  • Achieved a 25% reduction in phone calls
  • Saved 7,910 minutes per month in support-related activities
  • Achieved an impressive 97% Chatbot Resolution Rate
  • Maintained a high 90% Satisfaction Rate among end-users

In Their Words

“I would recommend BlackBeltHelp for Service Desk and Chatbot build. They built our ChatBot in 2 weeks, created a new Helpdesk website, and are helping us train our Chatbot every day. Our students are very excited, and we have gone from 0 to over 450 Q&A’s in our knowledge base in under three weeks! Thanks, BBH!​”

Ellen Rayz
AVP/CTO
City College of San Francisco