BlackBeltHelp

        • Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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How BlackBeltHelp’s After-Hours IT Helpdesk Support Streamlined CCP’s Support Departments

About Community College of Philadelphia

Founded: 1965
Total Enrollment: 11,636

The Community College of Philadelphia (CCP) is a public community college with campuses throughout Philadelphia. The college was founded in 1965 and is accredited by the Middle States Commission on Higher Education. It offers over 100 associate degree and certificate programs through its four locations.

Website: www.ccp.edu

The Challenge

Before integrating BlackBeltHelp’s helpdesk support solutions, college staffing and resource limited the contribution in addressing 24*7 support requests. Students often experienced difficulty accessing pertinent information at the most crucial time.

Community College of Philadelphia encountered various challenges, including:

  • Community College of Philadelphia has a high call volume and ever since implementing BBH’s services, the users have experienced a significant increase in resolution rate and quick answers to their phones.

The Solution

After implementing BlaclBeltHelp’s services the student’s and faculty has seen a higher resolution rate and quick solutions. BlackBeltHelp provides support during holidays to make sure no queries are left unresolved.

The Impact

  • 8 Secs. Avg. Speed to Answer​​
  • 99% Answer Rate​​
  • 95% First Call Resolution​​​
  • 3,500 Annual Interactions​

What do they have to say?

“We have been happy with the services. I am most familiar with the support they have provided to our online students and faculty for our Canvas LMS. They are very prompt, often responding even outside of the contracted hours. If there is a problem, they are quick to deal with it, and if necessary, they escalate appropriately. ​”

Susan Hauck
Dean, Flexible Learning Options and Academic Technology ​​
Community College of Philadelphia