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          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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How BlackBeltHelp’s 24/7 IT Helpdesk Support Streamlined Mount Wachusett Community College’s Support Departments

About Mount Wachusett Community College

Founded: 1963
Total Enrollment: 2,868

Mount Wachusett Community College is a public community college in Gardner, Massachusetts. Established by the Commonwealth of Massachusetts in 1963, it features an open admissions policy for the majority of its academic programs.​

Website: www.mwcc.edu

The Challenge

Before integrating BlackBeltHelp’s helpdesk support solutions, MWCC faced delays in addressing support requests due to manual handling and limited staffing and resources. The student experience was not very smooth, and the institution encountered various challenges, including:

  • Difficulty handling staff queries efficiently.
  • The need for a helpdesk solution that provides 24/7 support for various issues such as login problems, ERP, email, and network issues.

The Solution

BlackBeltHelp not only provided 24/7 support to address the queries of students but also assisted MWCC by dedicating resources specifically to handle faculty queries. This comprehensive support ensured that both students and faculty received timely and efficient assistance with their issues.

The Impact

  • 43 Secs. Avg. Speed to Answer
  • 91% Service Level Agreement​
  • 12 Mins. Average Handling Time
  • 3,000 Annual Interactions​​

What do they have to say?

“We are pleased with the quality of services provided by BlackBeltHelp, ensuring that students receive timely and effective support. Their needs are met promptly, contributing to a smooth and successful learning experience.​”

Dan Horlander
Executive Director of IT​​
Mount Wachusett Community College​