Press Releases

Cowley College Selects BlackBeltHelp for 24x7 IT and LMS Help Desk Support

KS, 2021: We are proud to announce our partnership with Cowley College to provide 24x7 IT and Blackboard® help desk support. The implemented services will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Cowley College will also leverage the Simplify Platform to assist users with self-service options. These products will help the college in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost. 

The scope of support includes:  

General IT Support

  • Network Connectivity
  • Productivity applications
  • Antivirus / Security utilities
  • Operating System Support
  • Email

Blackboard® LMS Support

  • Computer-related issues & issues requiring additional access 
  • Basic Instructor Grade book issues 
  • Assignment submission failures 
  • Course navigation & finding grades 
  • Adding/Dropping courses
  • Course Imports/Exports/Backups 

About Cowley College:

Cowley College is recognized as a premiere community college & vocational technical college in Arkansas City, Kansas. It also operates locations in nearby Wellington, Winfield, Mulvane, and downtown Wichita. In addition to an online presence the college offers on-site courses at nine area high schools. Cowley College is accredited by the NCA's Higher Learning Commission. Cowley offers top-notch, quality education at a significantly lower cost.

About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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