An Omnichannel, Integrated AI-Based Platform that Enables Institutions to Reduce Service Delivery Costs while Improving the Student Experience
Simplify Advisor is a consolidated platform for addressing support requests related to IT and student services throughout the entire lifecycle. Advisors will finally have a consolidated and complete view of student data in the real-time to serve students quickly and efficiently while driving down service delivery costs.
It brings together disparate student data to a single consolidated view that drives-up accuracy of answers and increases the first call resolution for student requests. This technology leverages information from enterprise applications to feed into the advisor desktop and serves students with real-time information for their questions, making front-line staff more efficient. It enables institutions to improve student service and student satisfaction while reducing administrative and staffing costs.
Integrates with institution’s enterprise applications
It integrates with the institutions’ ERP/SIS, ITSM, LMS, CRM, and other applications through APIs.
Helps advisors in creating tickets from within the tool
It is designed to help advisors in quickly creating, escalating, and closing tickets for students’ requests from the advisor desktop itself.
Easy navigation from one screen to end student shuffle on-campus or remotely
Advisors can accurately provide information to students for their requests arising around the entire lifecycle from a single screen instead of navigating through different applications.
Create, view, and manage student interaction tickets
Each interaction is tracked to enable advisors to view the student interaction touchpoints and deliver personalized service.