BlackBeltHelp Careers

BlackBeltHelp Overview

BlackBeltHelp provides 24x7 Contact Center Technology for students, faculty and staff of higher education institutions. BlackBeltHelp solutions reduce administrative burdens, improve operational efficiencies while expanding access and reducing institutional costs. This is enabled by an AI-powered cloud-based platform offering integrated voice, chat, ticket, email and bot technology.

Our OneStop serves the entire campus lifecycle:

  • IT
  • LMS
  • Switchboard
  • Admissions/Enrollment
  • Registration
  • Financial Aid
  • Student Accounts/Bursar
  • Student Services

Our solutions are designed to increase retention, completion and constituent satisfaction rates. Our partner institutions experience:

  • Ability to serve both distance and presence-based students with a highly personalized experience
  • Resolve 90% of all service inquiries in one interaction
  • Deliver 90% satisfaction rates
  • Provide personalized online self-help tools and apps

Featured Positions

Engineering Manager

Candidate should have 3-5 years’ experience managing and developing teams of 8-10 developers.

Education Support Advocate I (ESA)

The primary responsibility of a BlackBeltHelp Tier 1 agent is delivering support to BlackBeltHelp clients.

Our operation centers are based in the United States (Ohio, Chicago, Somerset) and in India (Gurgaon).

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