BlackBeltHelp provides 24x7 Contact Center Technology for students, faculty and staff of higher education institutions. BlackBeltHelp solutions reduce administrative burdens, improve operational efficiencies while expanding access and reducing institutional costs. This is enabled by an AI-powered cloud-based platform offering integrated voice, chat, ticket, email and bot technology.
Our virtual OneStop serves the entire campus lifecycle:
Our solutions are designed to increase retention, completion and constituent satisfaction rates. Our partner institutions experience:
The primary responsibility of a BlackBeltHelp Tier 1 agent is delivering support to BlackBeltHelp clients.
Our operation centers are based in the United States (Ohio, Chicago) and in India (Gurgaon).