Press Releases

Compton College Selects BlackBeltHelp for After-Hours IT Help Desk & OneStop Student Services Support

CA, 2020: BlackBeltHelp is pleased to announce that Compton College has selected BlackBeltHelp for After-Hours IT Help Desk and OneStop Student Services Support. The IT Help Desk Support will enable the college to provide secure IT support beyond the business hours, weekends, and holidays and ensure timely resolution to the users’ support requests. Leveraging OneStop Student Services Support will help the college in enhancing their student experience by providing convenient and personalized assistance to them.

Compton College will also leverage other products developed by BlackBeltHelp – Classroom Emergency App and Lexicon. These products will help the college in getting a resolution to online classroom technology support challenges and eventually improve their student experience.

About Compton College:

Compton College is a public community college in Compton, California. It was established in 1927 as a component of the Compton Union High School District. The Compton Community College District encompasses an area of about 29 square miles, making educational services available to nearly 300,000 residents. Compton College began to operate as an independent college in 2019.

Therefore, in the best interest of the time, this helpdesk has been implemented delineating the following benefits:

• Remove student barriers to remote/online learning
• 24x7 anytime, anywhere student support
• Certified experts are available to provide after-hours support including nights, weekends, and holidays.
• All interactions are recorded; reference to history with ease
• Deliver cost-effective services
• Expand service and increase efficiency
• Reduced costs

The sample scope of support includes (but not limited to):

General IT

  • Network Connectivity
  • Productivity applications
  • Antivirus / Security utilities
  • Operating System Support
  • Email
  • Password Reset

Financial Aid & Awarding, Notification, and Disbursement

  • Aid awarded & acceptance
  • Maintaining academic load
  • Disbursement and continued eligibility
  • Pending financial aid
  • SAP status and appeals

Admissions, Records, and Registrations

  • Application Process & Admissions Status
  • Information on Fee Payment
  • Registration Information
  • Medical Information
  • Enrollment Priorities
  • Grades

“A robust IT and OneStop support framework is critical for the smooth functioning of various processes at an institution – the users expect an immediate response and resolution when they reach out for support. We are pleased to have been selected by Compton College and look forward to providing them a quality scalable after-hours IT help desk and OneStop support environment to improve their student experience."

About BlackBeltHelp

BlackBeltHelp is a leading provider of Help Desk Support and Products including IT, LMS, Admissions & Enrollments, Financial Aid, Advising, Facilities, and Switchboard, supporting Higher Education for the past 8 years. With over 200 clients globally, BlackBeltHelp provides a wide range of Products and Services to improve help desk administration and end-user experience.
Learn more about BlackBeltHelp.

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