
Reduces institutional support costs
Cloud-Based Contact Center for Higher Education Institutions at a Fraction of the Cost
Simplify Contact Center is a cloud-based contact center solution that enables multi-modal student support whether staff are working on campus or at home. It helps higher education institutions in scaling support services while reducing costs and enhancing student satisfaction.
In a student-focused world, the consistent and high-quality contact center support by BlackBeltHelp reduces administrative burdens and costs, improves operational efficiencies and student experience while expanding access. This is enabled by an AI-powered cloud-based platform offering integrated voice, chat, ticket, email, and bot technology.
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Programmability: Easily customize every step of the student journey, making changes as their needs evolve.
Seamlessly Omnichannel: Connects with your students on their preferred communication channel and enables transfer of information between support modes such as Chatbot, Voice Bot, Live Chat and more.
Contextual Intelligence: Enable proactive and intuitive conversations using the latest in artificial intelligence.
Scalability: Trust your platform infrastructure to scale with you reliably.
Reduces institutional support costs
Reduces wait times and improves student satisfaction
Streamlines and simplifies administrative processes
Improves efficiency and eliminates student frustration/disengagement
24x7 student access to support services
Chatbot & Voicebot to assist students with self-service support options that helps institutions in reducing the support costs.
Delivers relevant information for students’ multiple requests at a single place while reducing the number of help desk interactions.
A single dashboard view with unified access to information allows institutions to measure, monitor, and manage the service benchmarks.
Delivers 24x7 personalized support to students for their diverse requests that arise throughout their academic lifecycle.
A cloud-based contact center solution that enables multi-modal student support whether staff are working on campus or at home.
A personalized & focused outbound SMS campaign to communicate right information to students that empowers them to take a specific action.